subscription issues

Tatiana Kr 0 Reputation points
2026-09-11T12:39:03.2066667+00:00

I have paid for my subscription 28th August 2026, however my account has downgraded to 5GB (instead of 100GB) and my subscription shows as declined and that I should renew it. I have my receipt that this was paid , please advise me why this happened

Microsoft 365 and Office | Subscription, account, billing | For home | Other
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  1. John Jefferson Doyon 86,980 Reputation points Independent Advisor
    2026-09-11T14:23:03.2066667+00:00

    Hi, @Tatiana Kr

    This forum is public, no one from here has access to your Microsoft account.

    Are you using a Windows PC or a Mac?

    Since you have a receipt showing payment on August 28, first check whether the subscription is attached to the Microsoft account you are currently signed in with.

    Go to: https://account.microsoft.com/services does it show the subscription as expired, declined, or not listed at all?

    Then check your order history here: https://account.microsoft.com/billing/orders Make sure the date range includes August 28, 2026. Does the August 28 payment show as Completed, Declined, Refunded, or something else?

    Click "Add comment" to let me know.

    Thanks!

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