unable to login to my power bi account

Net Legends 0 Reputation points
2026-09-11T07:57:05.53+00:00

I am trying to login to my power bi account and it asks to get notification on the MS authenticator app. I do not get any notification on the app and when i try to use options there, it again asks me to get notification on the app. I am stuck in the circular loop.

Please help

Microsoft 365 and Office | Subscription, account, billing | For business | Other
0 comments

2 answers

Sort by: Oldest
Most helpful Newest Oldest

  1. AI answer

    2026-09-11T07:57:24.14+00:00

    Try these steps in order:

    1. Open Microsoft Authenticator manually instead of waiting for a pop-up.
      • During sign-in, if a number is shown on the Power BI sign-in screen, open the Authenticator app and look for the pending sign-in request.
      • For some sign-ins, especially unusual or anomalous ones, the notification might not appear automatically. Open Authenticator and refresh it by pulling down or tapping Refresh.
    2. Make sure the app is ready to approve sign-in.
      • If this is a work or school account, unlock the Authenticator app first.
      • If the app is locked, the number entry box or approval prompt might not appear.
    3. Check notification and phone settings.
      • In the phone settings, confirm push notifications are enabled for Microsoft Authenticator.
      • Make sure the phone is not in Do Not Disturb or Quiet mode.
      • In Authenticator, check Settings > Notification Settings and make sure Show notifications is turned on.
    4. Check connectivity and device state.
      • Switch between Wi‑Fi and mobile data.
      • Make sure Airplane mode is off.
      • If using a VPN, disconnect it temporarily and test again.
      • Verify the device Date & time are correct.
    5. Update the app and device.
      • Install the latest Microsoft Authenticator version. Versions older than 12 months are not supported.
      • Make sure the phone OS and related security apps are up to date.
    6. If notifications still do not arrive, remove and re-add the affected account in Authenticator.
      • This is recommended when notifications work for some accounts but not for one specific account.
      • Risk: removing the account can interrupt sign-in until the account is added again.
    7. If repeated sign-in attempts were made, stop and wait before retrying.
      • Microsoft Entra multifactor authentication can temporarily block additional attempts after unusual repeated sign-ins.
      • If available, use a different MFA method.
    8. If no alternate sign-in method is available and the loop continues:
      • For a work or school Power BI account, contact the organization's IT admin and ask them to investigate the Microsoft Entra sign-in logs and help reset or re-register MFA.
      • If this is the only admin account and access is completely blocked, contact Microsoft support by phone so the case can be routed for account recovery assistance.

    If the issue persists after the checks above, send diagnostics from the app: open Authenticator, go to the app’s top-level menu, and select Send feedback.

    AI-generated content may be incorrect. Read our transparency notes for more information.

    Was this answer helpful?

  2. Ana Le 2,345 Reputation points Independent Advisor
    2026-09-11T10:39:00.5066667+00:00

    Hello,

    Since this is a business account, its multifactor authentication is managed through your organization’s Microsoft Entra ID. Based on the described behavior, the sign-in is stopping at the MFA step before Power BI opens; this alone does not indicate a Power BI service issue.

    As the forum’s AI recommended, leave the sign-in request open, then manually open and unlock Microsoft Authenticator. If the sign-in page displays a number, check whether Authenticator shows a pending request where that number can be entered.

    Also verify that Authenticator notifications are enabled, the phone’s date and time are set automatically, the app is updated, and the phone has a working connection. You can test both Wi-Fi and mobile data and temporarily disconnect any VPN. Microsoft documents these checks here: Troubleshoot problems with Microsoft Authenticator | Microsoft Support

    On the sign-in page, select Sign in another way or I can’t use my Microsoft Authenticator app right now, if shown. You can use another method only if it was previously registered and is permitted by your organization.

    Please do not remove the business account from Authenticator at this stage unless another method works or an administrator is available to help you register it again.

    If no other method is available, contact the administrator who manages your organization’s Microsoft 365 or Microsoft Entra accounts. An authorized administrator can review the account under Entra ID > Users > Authentication methods and use an appropriate recovery action, such as requiring MFA re-registration. If Temporary Access Pass is enabled in the organization, the administrator may also use it to help you register Authenticator again.

    Manage authentication methods for Microsoft Entra multifactor authentication - Microsoft Entra ID | Microsoft Learn

    Could you confirm whether you are a regular user or the only administrator of the business tenant? Also, did this start after changing the phone, reinstalling Authenticator, or restoring the phone from a backup?

    Was this answer helpful?

    0 comments

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.