Artifact Signing: UK organization identity validation failed twice without a rejection reason

Augustas Mieliauskas 0 Reputation points
2026-09-11T06:35:58.2033333+00:00

We are a UK-registered limited company trying to complete Public organization identity validation for Azure Artifact Signing.

Our setup:

  • Artifact Signing account: Basic tier, West Europe.
  • Organization country: United Kingdom.
  • Working company-domain email addresses.

Both validation requests changed to Failed. The notification emails only say “Validation Fail”, and the portal details show our submitted information without a rejection reason.

Before the second request, we updated our Azure billing account Sold-to and billing profile Bill-to details to our company name and registered address. The second request also failed.

The support diagnostics returned generic advice. Our Basic Azure support plan does not allow us to submit a technical support ticket.

How can we obtain the specific rejection reason and request a review? Which documents or corrections are required before submitting again?

Artifact Signing
Artifact Signing

A fully managed end-to-end service for digitally signing code, documents, and applications. (formerly Trusted Signing)

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