Error Code 0x0e90002

Question

Error Code 0x0e90002

Anna Leszczuk 0

Hi

How do I fix a error code 0x0e90002 that appears 3 times.

Thanks

[moved from Microsoft System Center | Other]

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Answer 1

Vikki-T 10,015 Microsoft External Staff Moderator

Hi Anna Leszczuk,

The error code 0x0e90002 alone does not provide enough information to identify the cause, as the solution depends on where and when it appears.

Please let me know:

Which app or Windows feature displays the error?
What are you doing when it appears?
Are you using Windows 10 or Windows 11?
If possible, please share a screenshot of the full error message, making sure to hide any personal information.

In the meantime, restart the device, install any pending updates under Settings > Windows Update, and then try the affected action again. You can also open the Get Help app in Windows and search for the feature or app where the error occurs to run the relevant troubleshooter.

Once we have the details above, I can suggest more specific troubleshooting steps. Thank you so much for your understanding.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Anna Leszczuk 0 Reputation points

2026-09-11T18:20:56.08+00:00

I down loaded this from the official Microsoft store page its is currently sitting in my library.

When I run the application this page comes up.
Anna Leszczuk 0 Reputation points

2026-09-11T18:32:55.0433333+00:00

Hi Below is the application which is directly downloaded from the official Microsoft store page, and is currently sitting in my library.

This page come up when the application is opened.

When click on a video I have an option to either play or down load.

When I try to down load this message appears on the screen.

I have to click it 3 times before the messages disappears.

I cant down load anything , please help.

Could one of the reason be that my operating system is in s mode?

I presume S mode stands for safe mode.

If that be the case why is it possible for me to down load it from the official site but not use any of its functions.

Look forward to your reply.
Anna Leszczuk 0 Reputation points

2026-09-11T18:46:56.5333333+00:00
Hi

This is what comes up when I try to reply with more details.

Please fix the following issues to continue:

We encountered an unexpected error. Please try again later. If this issue continues, please open a ticket at https://sitehelp.microsoft.com

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.
Vikki-T 10,015 Reputation points Microsoft External Staff Moderator

2026-09-12T09:20:50.2533333+00:00
For your privacy and security, I have covered the personal information included in your post. Please avoid sharing any personal or sensitive information publicly, such as serial numbers, order details, email addresses, phone numbers, or case-related information.

Hi Anna Leszczuk,

Thank you for providing the screenshots and additional details. The error occurs within the SaveMP3 Music Downloader & MP3 Converter app when you select the download option.

Please note that S mode is not the same as Safe Mode. S mode is a security-focused Windows configuration that allows apps from the Microsoft Store. Since this app was installed from the Microsoft Store and can be opened, I would not recommend switching out of S mode at this stage.

Please try the following:

Open Settings > Apps > Installed apps.

Find the SaveMP3 app and select Advanced options.

Select Repair, then test the download again.

If the issue remains, select Reset. Please note that this may remove the app’s saved data and settings.

Check the Microsoft Store for any available app updates, or uninstall and reinstall the app.

You may also test a different video to determine whether the error affects all downloads or only certain content. If the same error continues, please use the App support link on the app’s Microsoft Store page to contact the developer, as the download feature and this error message are generated within the app.

The posting error shown in your final screenshot appears to be related to the forum rather than the SaveMP3 issue. If it happens again, refresh the page or try posting from a private browser window. Thank you so much for your understanding.