Microsoft subscription

Dear mangesh kerapnur,

As a moderator, I do not have the tools to directly investigate specific user accounts, as this is a user-to-user support platform. Moderators and contributors, including Microsoft contractors, cannot intervene directly in Microsoft product features or access backend systems. Our role is limited to providing technical guidance regarding reported issues, requests, or ideas. However, I will do my best to guide you as clearly as possible.

Since cancel subscription and refund request things need action/approval from Billing team, here are some steps I recommend you try:

Method 1: Contact Microsoft Billing Support Team by Phone

The most direct method is to call Microsoft's support line to raise a request for cancelling the unexpected charge. For a full list of regional numbers, you can also visit this official page: Customer service phone numbers - Microsoft Support. The support team will assist you as soon as possible. 

Method 2: Submit a Support Ticket if you still have access to the Microsoft 365 Admin Center

• Open the Microsoft 365 Admin Center, then click Help & Support located in the bottom-right corner of the screen.
• In the search bar, type “Request refund” > Enter > scroll down, and click on "Get Help" > "Contact support".
• Choose your preferred contact method, fill in the required details, and then click Contact Me to submit your request.

Method 3: Create a Temporary Account to Submit a Support Ticket (if Methods 1 and 2 do not work)

If you have difficulty reaching an agent by phone, there is a reliable workaround. This involves creating a new, temporary Microsoft 365 account to contact the support team online. 

• Sign up for a new Microsoft 365 Business trial using this link: Compare All Microsoft 365 Plans.
• Once the trial account is created, log in to its Admin Center. 
• From the Admin Center, open a new Service Request. 
• In the ticket description, explain that you need to cancel the subscription of your primary tenant (your.onmicrosoft.com) and that you need to speak with the Billing team. 
• For reference:  Get support | Microsoft Docs  

Important: Please remember to cancel the trial subscription after your original account issue is resolved to avoid any future charges. 

Once you can reach out to the Billing Team, you can share:

• The exact charge description from your bank or credit‑card statement
• Last 4 digits of the card used
• A screenshot of the charge (optional but helpful)

Contact a Reseller (if applicable): If your Office subscriptions are managed through a federated partner or reseller and the Global Admin cannot open a service request, they should contact the reseller’s support provider. The reseller can assist with initiating the request and coordinating with the Office support team.     

I hope this helps! Please feel free to reply below if you have any update or further concern.  

Your understanding and co-operation are highly appreciated. Thanks for your precious time. Have a nice day!