Cost Management
A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.
Azure Billing Transparency Crisis: Customer Can't Identify Charges, Support Won't Escalate
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 73%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBA%3C/text%3E%3C/svg%3E)
behzad ahmadi
0
Reputation points
I'm an Azure subscriber with a serious billing issue that your support team refuses to address.
The Problem:
- I have recurring monthly charges I understand
- I'm also being hit with additional charges I cannot explain or trace to any resource
- These extra charges appear on my invoice with no clear line-item breakdown
The Support Failure:
- I've contacted your support channels multiple times
- No escalation path exists for billing disputes
- I cannot reach anyone with authority to review my account
- Self-service tools don't provide sufficient detailI'm an Azure subscriber with a serious billing issue that your support team refuses to address. The Problem:
- I have recurring monthly charges I understand
- I'm also being hit with additional charges I cannot explain or trace to any resource
- These extra charges appear on my invoice with no clear line-item breakdown
- I've contacted your support channels multiple times
- No escalation path exists for billing disputes
- I cannot reach anyone with authority to review my account
- Self-service tools don't provide sufficient detail
Cost Management
Sign in to answer