I cannot make an email address not blocked. Help!!

David Brady 0 Reputation points
2026-09-10T22:34:50.0266667+00:00

I accidently blocked an email address in my junk folder.And I followed the instructions on another thread to unblock it, I followed the instructions exactly, and every time I try and do, it says unable to complete it, it says unable to. Try again.

ive been trying for days now. Any ideas anyone??

Outlook | Web | Outlook.com | Settings
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  1. AI answer

    2026-09-10T22:35:03.9233333+00:00

    For Outlook.com or Outlook on the web, remove the address from the blocked list here:

    1. Select Settings.
    2. Go to Mail > Junk email.
    3. Under Blocked senders and domains, select the blocked address or domain.
    4. Select the remove icon, then Save.

    If the sender should always be allowed, add it to Safe senders and domains in the same Mail > Junk email page.

    If messages from that sender are already in Junk Email, open the Junk Email folder, select the message, and choose It’s not junk. If the sender was blocked by mistake, also remove them from the blocked senders list and add them to the safe senders list.

    If Outlook.com still shows unable to complete or try again after several days, this can be a service issue. Microsoft notes that support from within Outlook.com is available by selecting Help on the menu bar, entering the issue, then under Still need help? selecting Yes.

    AI-generated content may be incorrect. Read our transparency notes for more information.

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  2. Jeronimo Fuerte 45,750 Reputation points Independent Advisor
    2026-09-11T00:56:02.27+00:00

    Sorry to hear that you’re having trouble with this situation. Could you please share a little more information about what happens when you try to remove the email address from the Blocked Senders list? Also, how long has the address been on the blocked list? If possible, please share a screenshot of any error message or notification you receive when you attempt to remove it. This will help me better understand what may be causing the issue.

    As a test, please try signing in to Outlook.com using an InPrivate/Incognito window.

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