Speakers stopped working

Hi Mike,

In order to investigate this issue with accuracy, can you provide me with some additional information?

1. Does the audio issue happen in every Teams meeting, or only certain ones (e.g., internal vs. external calls)?
2. Does the same issue occur when using the web browser version?
3. Are you using a Bluetooth device, a plugged-in device, or the default audio output from Windows?
4. Is it only the sound output affected, or is the microphone also having issues?
5. When you go to Settings > Devices in Teams and try switching the speaker or running "Make a test call," what happens exactly, no sound at all, an error, or does the option not appear?
6. What troubleshooting steps have you taken so far to resolve this issue?

To ensure I provide the most accurate assistance, I would appreciate any additional information you can share regarding your current situation. If possible, please include screenshots, as they can be very helpful in the investigation.

In the meantime, please try clearing the app cache to remove any potentially corrupted data from your local Teams app. You can do this by following the guidance below: Clear the Teams client cache - Microsoft Teams | Microsoft Learn

Thank you for your patience and understanding. Should you have any further questions, please feel free to contact me at any time.

I look forward to your response.

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