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Microsoft 365 and Office | Other
Miscellaneous topics that do not fit into specific categories.
This sign-in loop is commonly caused by cached cookies or credentials, or by an account issue rather than the app itself. Work through these checks in order:
- Clear browser cookies and cache in Microsoft Edge:
- Open
edge://settings/privacy - Under Clear browsing data, select Choose what to clear
- Select Cookies and other site data and Cached images and files
- Set Time range to All time
- Select Clear now
- Restart Edge
- Open
- Test whether the account can sign in on the web:
- For a personal Microsoft account, try
https://account.microsoft.com - For a work or school account, try
https://myaccount.microsoft.com
- For a personal Microsoft account, try
- If web sign-in also fails, treat it as an account problem:
- Personal account: use the Microsoft Sign-in helper or reset the password.
- Work or school account: contact the IT administrator to reset or unlock the account.
- If multifactor authentication was changed recently, update security info at
https://mysignins.microsoft.com.
- If the issue is specifically with support.microsoft.com repeatedly asking to sign in:
- Make sure
microsoft.com,support.microsoft.com,login.live.com, andlogin.microsoftonline.comare either all outside the Trusted Sites list, or all included together in Trusted Sites. - For personal Microsoft accounts, first sign in at
https://login.live.com/, then open support.microsoft.com in a new tab.
- Make sure
- If the message is the Microsoft 365/Azure/Intune error “Sorry, but we're having trouble signing you in”:
- View the page source of the
login.microsoftonline.comerror page - Search for
HR=in the source - Note the numeric error code and contact technical support with that code
- View the page source of the
- If this is on a Windows device, restart the device and install any pending updates, because temporary sign-in issues can be resolved by a restart.
If the account is Outlook.com/Hotmail and sign-in still fails, use the Outlook sign-in troubleshooter.
- Troubleshoot common sign-in problems
- I can't sign in to my Microsoft account
- How to sign in to a Microsoft account
- Troubleshoot sign in issues for support.microsoft.com
- "Sorry, but we're having trouble signing you in" when a user signs in to Microsoft 365, Azure, or Intune
- Troubleshoot Problems Signing In to Windows
- How to sign in to Outlook.com