Update Payment Information - Card Declined

Franklin Township 0 Reputation points
2026-09-10T20:14:56.99+00:00

Receiving emails requesting "verify payment information". I have updated it but I keep receiving the email.

Possibly multiple Microsoft accounts are crossing, due to previous administrator.

I cannot get ahold of anyone to assist me with this information.

Any login information appears to be lost. How can I go about updating this information to avoid losing my access to this account?

Microsoft 365 and Office | Subscription, account, billing | For business | Other
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  1. Hendrix 990 Reputation points Independent Advisor
    2026-09-10T21:08:45.83+00:00

    Hi Franklin,

    Based on what you shared, this could be either a legitimate billing notice tied to a different Microsoft account or tenant, or a phishing message. Therefore, I suggest that you do not click any additional links in these emails or send payment information by email for security.

    In the meantime, please share more details about your situation:

    • What is the full sender address of the verification email?
    • Does anyone else in the organization have administrator access?
    • Was the subscription purchased directly from Microsoft or through a reseller/IT provider?

    If the previous administrator was the only person with access, you need to contact Microsoft Support to verify the organization’s ownership to restore control.

    I want to ensure that I have clear details about your situation so I can provide appropriate guidance. With your help and more detailed information, we can work together to resolve your concern.

    Should you have any further questions, please feel free to share them in the comment below. I'm very happy to help.

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