Account recovery

Yes, but recovery is limited to Microsoft’s account recovery process.

1. Start with the hacked account flow and the sign-in helper tool:
   • Use the tool on the hacked account recovery page.
   • It can guide to self-help steps or offer the chance to talk to an agent.
2. If sign-in is still blocked, try password reset from the Microsoft sign-in flow:
   • Select Forgot my password.
   • If prompted, choose I think someone else is using my Microsoft account.
   • Follow the recovery instructions.
3. If the account email, password, and recovery details were changed, submit the Microsoft account recovery form:
   • Use a working email address that can receive Microsoft’s reply.
   • Provide as much detail as possible: old passwords, Outlook contacts and exact email subject lines if used, Skype details if used, and the hardware ID of an Xbox console used frequently with the account.
   • Wrong guesses do not count against the form, and more detail improves the chance of verification.
4. Important limitation:
   • If two-step verification was turned on and access to all alternate verification methods is gone, Microsoft support cannot reset the account or change account details.
   • Support agents are not allowed to send password reset links or access and change account details.
5. After submitting the recovery form:
   • Microsoft sends the result to the working email address provided, within 24 hours.
   • If the account is not verified, the form can be retried up to two times per day.
   • If verified, instructions are sent for signing back in.
6. If the account is recovered, immediately secure it:
   • Run a full malware scan on the PC first.
   • Then change the password.
   • Review account settings such as connected accounts, forwarding, and automatic replies.
   • On the Microsoft account Security basics page, review recent activity and mark suspicious sign-ins with This wasn't me or Secure your account.

For the Xbox profile specifically: if the Xbox account is tied to that Microsoft account, getting the Xbox account back depends on recovering the Microsoft account.

• How to recover a hacked or compromised Microsoft account
• Help with the Microsoft account recovery form
• Help with the Microsoft account recovery form
• Help with the Microsoft account recovery form
• What happens if there's an unusual sign-in to your account
• My username and password have stopped working