How to fix Session id: [Moderator note: Personally Identifiable Information removed], Correlation id: [Moderator note: Personally Identifiable Information removed]

SH 0 Reputation points
2026-09-10T18:25:45.2166667+00:00

There is a link provided that we should click on and after clicking the link, the message about Session id: and Correlation id: pops up. Giving us no access to the forms to fill out. What should we do to solve this issue?

Microsoft 365 and Office | Microsoft Forms | For education
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  1. Hendrix 990 Reputation points Independent Advisor
    2026-09-10T19:01:28.1266667+00:00

    Hi SH,

    For the best possible assistance, please share the full wording or a screenshot of the error message so I can clearly understand the problem you're experiencing. Session ID and Correlation ID indicate that the request/action failed, but they are not the actual error message needed to narrow down the issue.

    In the meantime, since you mentioned that the link gives you "no access to the forms to fill out", you can contact the form owner and ask him/her to check the form's settings:

    • "Accept responses" is enabled.
    • The start date has arrived, and the end date has not passed.
    • The form's permission is correctly configured, for example:
      • If "Only people in my organization can respond" is selected, make sure you use the correct account that belongs to the same school tenant.
      • If "Specific people in my organization can respond" is selected, ensure your account is included.
      • If "Anyone can respond" is selected, everyone, including you, should be able to access the form and submit a response
    • Generate and send a new response link from Collect responses, instead of reusing an old or copied editing/collaboration link.

    Should you have any further questions, please feel free to share them in the comment below. I'm very happy to help.

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  2. Levi Cornwell 10 Reputation points
    2026-09-10T18:56:19.01+00:00

    The Session ID and Correlation ID are mainly diagnostic details, so they don't usually fix the issue by themselves.

    I’d first try opening the Forms link in an InPrivate/Incognito window and sign in again with the correct work or school account. If it still fails, try another browser or device.

    If other Forms work but this particular link doesn't, the issue could be with that specific form or its sharing/permissions.

    If this affects multiple users, your Microsoft 365 admin can check the Entra sign-in logs using the correlation ID to see what is actually blocking the request.

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