Need a refund for a charge I did not authirozed

Jose Jimenez 0 Reputation points
2026-09-10T18:15:49.5933333+00:00

I need to know how I can get a refund for 99.00 that I did not authorized

Microsoft 365 and Office | Subscription, account, billing | For home | Other
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  1. paulr0511 48,365 Reputation points Independent Advisor
    2026-09-10T18:53:48.8266667+00:00

    Hello, good day and thanks for your question. Sorry to know on what happened. Please see the link below to check on what is the related billing charge for.

    https://support.microsoft.com/en-us/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93

    If there is no other order or subscription that is present on your account this means that the payment method or the card that you are using got caught somewhere from the last time that you have used it and this has caused an unauthorized charge and in this case it is best to reach out to the bank to block and replace your card to avoid additional or future unwanted charge/s. It is also a good measure to temporarily lock it from the bank's website or the bank's mobile app as soon as possible and request for a refund from the bank from the fraudulent charge that happened.

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  2. Bence Weiszmann 1,560 Reputation points
    2026-09-10T18:41:57.0333333+00:00

    Dear @Jose Jimenez

    You can check your recent orders and active subscriptions here:

    If you see the subscription, click Manage, and then choose Cancel. During the cancellation process, Microsoft will check whether the subscription is eligible for a refund. If a refund is available, you will be given the option to request it.

    If you don't recognize the charge or can't find it in your Microsoft account contact Microsoft Support so they can help investigate the payment: https://support.microsoft.com/contactus

    If you purchased the subscription through a third-party provider, such as Apple, Google, Amazon, or another retailer, you will need to contact that provider directly to request the refund. https://support.microsoft.com/en-us/accounts-billing/subscriptions/manage-your-microsoft-365-subscription-purchased-through-a-third-party

    Best regards,
    Bence

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  3. AI answer

    2026-09-10T18:16:04.3+00:00

    For an unrecognized $99.00 Microsoft charge, use this path:

    1. Check the charge in the Microsoft account billing history at http://account.microsoft.com/billing/orders.
    2. If the charge is tied to a subscription, go to https://account.microsoft.com/services.
    3. Find the subscription and select Manage.
    4. Select Cancel or Upgrade or Cancel and follow the prompts.
      • Refund eligibility is checked during cancellation.
      • Not all cancellations result in a refund.
    5. If the charge is not recognized, investigate it on the Manage your payments page of the Microsoft account dashboard.

    Important details:

    • If the subscription was bought through Apple App Store or Google Play, the refund must be requested from that store.
    • If a charge happened after cancellation, one documented reason is cancelling too close to the billing date. Cancellations must be more than 2 days before the billing date.
    • If the charge cannot be matched to the account, contact Microsoft Support through Get Help and then Contact Support for billing assistance.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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