I am not getting verification code to change password or recover my @hotmail.com email account

Question

I am not getting verification code to change password or recover my @hotmail.com email account

ajay b 0

Hello MS, I have forgotten my hotmail email password and I cannot access it. I click on 'Forgot your password'. I provide the recovery email. it says please provide the code which you get on your recovery email. but I do not get any code from MS. Please help me recover my hotmail email/change my password. Thanks

ajay b 0 Reputation points

2026-09-10T16:37:14.6466667+00:00

I have already submitted the form. I am still not getting code on the email added as recovery email for my hotmail email address.

I click on 'Contact Support'. nothing happens, neither it opens a case nor give me option to contact (phone/chat).

1 answer

Your answer

ajay b 0 Reputation points

2026-09-10T16:37:14.6466667+00:00

I have already submitted the form. I am still not getting code on the email added as recovery email for my hotmail email address.

I click on 'Contact Support'. nothing happens, neither it opens a case nor give me option to contact (phone/chat).

Answer 1

Hello,

Did you check your junk or SPAM email folders to see if the verification emails from Microsoft ended up there?
Or go to the Safe Senders list, add the '@microsoft.com' domain address to the Safe Senders list, and try requesting the Verification code again.

If you are still having issues,

Open a private browsing tab in a new web browser and sign in with your account using the link below to reset your password: https://account.live.com/ResetPassword.aspx
If you are not receiving the code, try switching your Wi-Fi to another network, such as a mobile hotspot, and request the verification code again. Sometimes the problem might be with the specific Wi-Fi network you're connected to.

Alternatively, you can run the Microsoft Verification code troubleshooter from the link below -

Troubleshoot Microsoft verification code issues

And, in addition to the account recovery form, submit the Account reinstatement form to the Microsoft Account digital safety team. Select 'I am not receiving the provided code' and hit submit.

https://www.microsoft.com/digitalsafety/account-reinstatement