Is phone support still available?

Rip Stauffer 0 Reputation points
2026-09-10T16:05:03.7333333+00:00

I have been getting emails telling me that my payment method is out of date. I have put updated information into the admin center, but the emails keep coming. I wanted to contact support to see if we could figure out what's going on, so I clicked the help "?" which used to give me a chatbot, but also offered an option to have a support tech call me. Now I just get an AS (Artificial Stupidity) chatbot. One of the options is an out-of-date video, and then there is a "Contact Us" link. When I click on that link, it takes me to help.microsoft.com, which then tells me that since I am an admin, I need to go to the help link on the admin center. So it's a non productive loop. Have they just phased human support out?

Microsoft 365 and Office | Subscription, account, billing | For business | Other
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  1. AI answer

    2026-09-10T16:05:19.48+00:00

    Yes. Phone support is still available for Microsoft 365 for business admins.

    For a business subscription:

    1. Sign in to the admin center at https://admin.cloud.microsoft.
    2. Select Help & support at the bottom right.
    3. Enter the issue details.
    4. If the suggested results do not help, select the Contact Support icon.
    5. Choose phone or email, confirm contact details, and submit with Contact me.

    The support pane shows the expected wait time. Microsoft also recommends opening separate support requests for separate issues.

    If calling by phone, admins should have account details ready. Microsoft also uses PIN-based verification if the call comes from a number not registered in the organization profile.

    For the repeated payment-method emails specifically, the supported path is to open a support ticket through the admin center for further assistance.

    AI-generated content may be incorrect. Read our transparency notes for more information.

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  2. Jay1 Tran 615 Reputation points Independent Advisor
    2026-09-10T16:34:44.1733333+00:00

    Hi Stauffer,

    Thank you for reaching out.

    You can create a support ticket directly in the Microsoft 365 admin center by selecting Help & support and submitting a service request. Microsoft Support can then investigate why the payment notifications continue after your billing information was updated.

    For guidance on how to request support in the admin center, please refer to: Get support - Microsoft 365 admin.      

    When opening the ticket, include your subscription details and copies of the emails.

    I hope your issue gets resolved soon. Any updates would be greatly appreciated.

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    1 person found this answer helpful.
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