I was charged VAT on my purchase. I live in a VAT-exempt zone

Chris Bennett 20 Reputation points
2026-09-10T11:33:59.52+00:00

Hello,

This morning I purchased a Windows 11 Pro upgrade. The purchase price showed UK VAT. As I do not live in the UK, I assumed that this would be deducted when the payment went through from my Paypal account.

I live in the British Channel Islands, which are a VAT-exempt zone.

I would appreciate a refund of the VAT.

Windows for home | Other | Licensing and activation
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  1. EmilyS726 264.5K Reputation points Independent Advisor
    2026-09-10T12:10:55.6566667+00:00

    Hello,

    This is a public forum, so for your privacy and security, we can’t help with billing issues here. Also, no one in this forum has access to your account or payment information.

    To get help, open the "Get Help" app on your computer (just search for it in the Start menu). or go to https://support.microsoft.com/contactus, Type "Billing" and press Enter. On the next screen, click "Contact support" at the bottom of the page, then choose "Windows" > "Manage my subscription". You’ll then see the option to chat with a Microsoft support agent who has access to your account to help review the issue.

    You can reference this detail step by step instruction with screenshots I posted in this thread: https://learn.microsoft.com/en-us/answers/c/2714817

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  2. Mats Soma 0 Reputation points
    2026-09-10T11:52:27.33+00:00

    Hi Chris,

    This is a Q&A page that is driven mostly driven by the community the best way to get help here is to contact Microsoft directly:

    https://support.microsoft.com/en-us/contactus

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