R1 999 was taken from my Credit Card for an Automatic renewal for Windows 365

Hello, good day and thanks for your question. Sorry to know about this and I understand that you got charged twice for a Microsoft 365 subscription.

May I check and confirm if it is also showing that there are two subscriptions reflecting on your account when you login to your Microsoft account at account.microsoft.com/services?

I paid MICROSOFT ISO MILNERTON ZA 74922136247004441032411, this payment was for my WINDOWS 365 Family subscription for 6 users, an amount of R 1,999 was taken from my account, please transfer the funds to my WINDOWS Subscription not WINDOWS Learning please

My apologies on this and you will need to double check first if the subscription has been duplicated when you login to your account at account.microsoft.com/services and then you can go to https://account.microsoft.com/services/microsoft365/billing and try it from there or try to turn off the recurring billing at https://go.microsoft.com/fwlink/?linkid=2277073 and you can also follow the guided steps indicated from the link below which also includes refund eligibility check.

https://support.microsoft.com/en-us/account-billing/turn-recurring-billing-on-or-off-for-a-microsoft-subscription-66f40aee-2317-f74b-40f9-2be7e92f0167

https://support.microsoft.com/en-us/office/cancel-a-microsoft-365-subscription-46e2634c-c64b-4c65-94b9-2cc9c960e91b

https://support.microsoft.com/en-us/account-billing/how-to-get-a-refund-on-a-microsoft-subscription-67dca30b-b323-44d5-acc2-e02f9902c472

Kindly take note as well that if the subscription has note been duplicated and if there is no other order or subscription that is present on your account this means that the payment method or the card that you are using got caught somewhere from the last time that you have used it and this has caused an unauthorized charge and in this case it is best to reach out to the bank to block and replace your card to avoid additional or future unwanted charge/s. It is also a good measure to temporarily lock it from the bank's website or the bank's mobile app as soon as possible and request for a refund from the bank from the fraudulent charge that happened.

I paid MICROSOFT ISO MILNERTON ZA 74922136247004441032411, this payment was for my WINDOWS 365 Family subscription for 6 users, an amount of R 1,999 was taken from my account, please transfer the funds to my WINDOWS Subscription not WINDOWS Learning please

Windows Learning is this one https://www.microsoft.com/en-us/windows/learning-center and this is not related to a Microsoft 365 subscription.

If there is an issue with your account, you can reach out to the support team at https://support.microsoft.com/en-us/contactus/ and then click on Microsoft 365 and then click Get Home Support and then type in Billing question and click the blue button that says Sign in to contact Support and login and proceed from there.