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Microsoft 365 and Office | Subscription, account, billing | For business | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
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"As this is en-us forum, and you are also able to communicate in English, I will continue providing guidance in English for consistency. If you would prefer assistance in another language, please feel free to let me know."
Good day
I understand the importance of this matter. However, please note that this is a public forum focused on discussion and guidance, where people help analyze issues and direct users to the appropriate support team when further assistance is required.
To support you within my capacity, I will try to provide the information below and hope it will help you move forward with this issue.
I can see that you have already made efforts to seek assistance. If you have submitted a support ticket to Microsoft Support, please check your email for any follow-up regarding this issue, as you may be able to reply directly and continue the investigation with the support team.
(I am not authorized to access billing records or backend account data so I am unable to verify the charge directly for you)
If you have not submitted a support request, or if you have not received any response, you may try contacting Microsoft Support again using the guidance provided below.
You can try to find the related hotline number to call the frontline let them raise a ticket for you: Customer service phone numbers - Microsoft Support
If you are able to use English, you may also prefer the following phone numbers:
*(Important Note: Depending on your country or region, when you call the support number, you may hear an introduction of about 30 seconds such as "you can visit the link...". You can ignore this introduction and wait until you are presented with the options. Then press "1" as a business email user, and again "1" for technical help.)
Please try 2 or 3 times until you can reach out to an agent.
Finally, while you work with Microsoft Billing Support to investigate the charge, you may consider contacting your bank or card issuer to ask whether they can temporarily block future Microsoft charges. This may help prevent additional charges for a product or subscription you do not intend to use until the matter has been clarified and resolved.
Although I cannot support this issue directly, I hope I have provided enough information to help you move forward.
Kind regards,