Windows 11 device not recognised by family safety

mehdi 0 Reputation points
2026-09-10T06:02:21.36+00:00

I setup family Safety to set parental control to my son's computer. a PC with windows 11. i followed all the instructions. but when my son signs is. it is not working, the device is not added to family safety. thanks

Windows for home | Windows 11 | Family and online safety
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  1. Alvise Cervellati 6,535 Reputation points Independent Advisor
    2026-09-10T08:04:34.0533333+00:00

    Hi @mehdi , Welcome in Community

    If your son's Windows 11 PC is not appearing in Microsoft Family Safety, the issue is usually related to how his Microsoft account is configured on the device.

    First, make sure that your son's Microsoft account is correctly added to your Microsoft family and that the account is being used to sign in to Windows 11. On the PC, go to Settings > Accounts and verify that his account is correctly connected

    It is also important to check that your son's Windows account is a Standard user and not an Administrator. Family Safety may not work correctly when the child's account has administrator privileges

    After checking this, sign your son out of Windows, restart the PC, and have him sign in again with his Microsoft account. Then check the Family Safety dashboard to see whether the device appears

    If the PC is still not detected, check whether Windows shows any Verify prompt for his Microsoft account under Settings > Accounts, and complete the verification if required

    Let me know how it goes

    Elvis

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