How to change filter setting in bottom status bar in outlook 2016

John Illy 0 Reputation points
2026-09-10T02:04:18.4366667+00:00

In the outlook app (2016 version) the filter applied to the folder list, displays the number items in each folder when selected. But, further down the list there is a change in the account details and that filter setting does not follow the new account and the filter cannot be turned off. This means that the number of items for the new account cannot be displayed in the status bar. Is there a setting where that filter can be applied?

Outlook | Windows | Classic Outlook for Windows | For business
0 comments

2 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Hornblower409 14,600 Reputation points
    2026-09-11T00:52:25.54+00:00

    @John Illy said

    Is there a setting where that filter can be applied?

    If the AI Answer did not help you solve your problem, could you please provide a screen shot of what filter and count you are referring to? I'm not clear on exactly what you are trying to do.

    Capture and Paste a Screen Shot

    • Use the Windows Snipping Tool to capture a Screen Shot, See https://support.microsoft.com/en-us/windows/apps/use-snipping-tool-to-capture-screenshots
    • After you have captured the screen shot, in the Snipping Tool window, use the "Pen" tool to scribble over any personal info in your image. e.g. Cover over any full email address.
    • Right-Click in the "Add comment" box below this Answer and choose "Paste".
    • In the "Insert Image" dialog that pops up at the top of the Comment, click [Insert image].
    • You should see your image appear in the Comment.

    Was this answer helpful?

    0 comments

  2. AI answer

    2026-09-10T02:04:34.1166667+00:00

    In Outlook 2016, this behavior is typically caused by a filter being applied to the folder view or to folder synchronization for that specific folder or account. The item count is not gone; items can be filtered from view.

    Try these checks:

    1. For the selected folder, go to View on the ribbon.
    2. Select View Settings in the Current View section.
    3. Select Filter.
    4. Review these tabs for anything limiting what is shown:
      • Tasks
      • More Choices
      • Advanced
    5. Remove or change any filter criteria.

    Common filters that can affect what appears include:

    • Date received
    • Keywords
    • Read/Unread status
    • Sender/Recipient
    • Importance
    • Size

    If the issue is with the offline/server item count for a folder in a different account, also check whether a synchronization filter is set:

    1. In the folder list, right-click the folder.
    2. Select Properties.
    3. Open the Synchronization tab.
    4. Select Filter.
    5. Select Clear All, or adjust the criteria.

    The change is applied on the next Send/Receive operation.

    If Outlook is in Offline mode, the synchronization filter process does not work.

    AI-generated content may be incorrect. Read our transparency notes for more information.

    Was this answer helpful?

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.