my account i can't sign in with it in edge and copilot or xbox account i think i have been hacked

mohamed saeed 0 Reputation points
2026-09-10T00:46:32.31+00:00

my Microsoft account i have the email and the password but when i try to sign in with it on edge or Copilot or Xbox account to play minecraft it can't sign in and redirected me to another page to send a code to a hacker email Screenshot 2026-09-10 034258

Outlook | Web | Outlook.com | Account management, security, and privacy
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  1. Hornblower409 14,690 Reputation points
    2026-09-11T00:34:05.4233333+00:00

    @mohamed saeed said

    i have the email and the password but when i try to sign in .... redirected me to another page to send a code to a hacker email

    1 -- What does the Account Sign-In Helper say about the status of your account? Does it offer any suggestions for gaining access?

    • In a Private/Incognito browser session, open: https://aka.ms/sign-in-helper
    • Scroll down to "Choose how you normally sign in, then enter your details"
    • Click "With an email address"
    • Enter your email address and click [OK]

    2 -- Try the Xbox Account Recovery Form
    https://aka.ms/recovermyaccount

    3 -- If all else fails, If you can complete one verification step for your account (e.g. password), but can't access any of the other verification methods, and have repeatedly failed the Account Recovery process, or can't use Account Recovery because your account has Two-step Verification (2FA, MFA), then you can try to request that all the verification methods be replaced.

    This will put your account in a 30 day "Pending Request" state. You will have limited access to the account during this period or no access at all if the account has Two-step Verification enabled.

    See the Answer by "Hornblower409 Jun 25 2026" in
    https://learn.microsoft.com/en-us/answers/questions/5920985/how-to-fix-we-will-send-a-verification-code-to-(mo

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  2. AI answer

    2026-09-10T00:46:52.2833333+00:00

    That sign-in prompt strongly indicates the account’s security info was changed and the account may be compromised.

    Do these steps in order:

    1. Scan the PC for malware before changing anything
      Open Windows Security, go to Virus and threat protection > Scan options > Full scan > Scan now. Microsoft recommends a full scan before changing the password.
    2. Try the hacked-account recovery flow
      Use the Microsoft hacked-account recovery process and start with the sign-in helper tool: Start
    3. If the account still opens to an unknown verification email, use account recovery
      On the sign-in page, select Forgot my password, then choose I think someone else is using my Microsoft account and follow the recovery steps.
    4. If access is still possible anywhere, review recent activity immediately
      Go to Security basics: https://account.microsoft.com/security
      Select Review activity. If an entry is not recognized:
      • In Unusual activity, expand it and select This wasn't me.
      • In Recent activity, expand it and select Secure your account.
    5. Change the password after the malware scan
      From Security basics, select Change password and create a strong password.
    6. Check account settings that are often changed after a compromise
      Review:
      • connected accounts
      • forwarding
      • automatic replies
    7. Add another sign-in or verification method after recovery
      Go to Advanced security options and select Add a new way to sign in or verify so recovery is easier if this happens again.

    If sign-in is completely blocked, the sign-in helper is the main path to identify the available recovery options. Microsoft Support can be contacted through Contact Microsoft Support, but support agents are not allowed to send password reset links or access and change account details.

    AI-generated content may be incorrect. Read our transparency notes for more information.

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