I have 1TB used 19.2GB but exceeded data allowance

For a Microsoft 365 Family subscription, each person gets 1 TB of storage. If OneDrive shows only 19.2 GB used but still says storage is exceeded, the most common causes are:

1. OneDrive is signed in with a different Microsoft account than the one that has the Family storage.
2. The storage allocation has not refreshed yet.
3. The OneDrive sync app has a configuration issue.

Try this in order:

1. Confirm the correct account has the subscription
   • Go to the Microsoft account services page and verify that Microsoft 365 Family is active for the same Microsoft account used in OneDrive.
   • If the Family invitation was recently accepted, storage updates can take up to 2 hours to appear. In some cases after plan changes, updates can take 24 to 48 hours.
2. Check OneDrive storage online
   • Sign in to OneDrive on the web with the same Microsoft account.
   • Open Manage your OneDrive storage or Storage metrics and confirm the quota shown there.
   • Also check whether a shared folder has pushed the account over quota.
3. Unlink and relink OneDrive on Windows
   • Select the OneDrive cloud icon in the Windows taskbar notification area.
   • Select Help & Settings.
   • Select Settings.
   • Open the Account tab.
   • Select Unlink this PC.
   • Confirm the unlink.
   • Sign in again with the Microsoft account that has the Microsoft 365 Family storage.
   This does not delete files stored online. It reconnects the sync app and often refreshes the storage status.
4. If the warning remains, reset OneDrive
   • Resetting OneDrive clears app settings and forces a full sync.
   • This can resolve configuration issues, but OneDrive will run a full sync after the reset.
5. If the account is frozen or still over quota after cleanup or relinking
   • Delete files or buy more storage if the account is actually over quota.
   • Changes can take up to 2 hours to apply.
   • If the account is still frozen after 4 hours, contact support.

What happens while this issue is active:

• New files cannot be uploaded, edited, or synced.
• Existing files remain, but may be read-only.
• If the account truly stays over quota for long enough, OneDrive can be frozen and later files may be deleted.

• Microsoft storage FAQs
• My OneDrive says it's full
• Error 0x8004def7 when signing in to OneDrive
• Troubleshoot sharing a Microsoft 365 subscription
• What does it mean when your OneDrive account is frozen?
• Microsoft storage quotas