Samsung Gallery Sync changed to OneDrive Back-up issues

Carolyn Peters 0 Reputation points
2026-09-09T22:06:14.2533333+00:00

Hello,

I just updated my Samsung S20+ to back-up to OneDrive in preparation for the ending of Samsung syncing to OneDrive on Sept. 30th. I have a few issues:

  • After synching, the dates created and dates modified changed to today (the day I set up the sync) in the OneDrive app on my phone for many of the photos. So there are many photos showing as taken today when I haven't taken any photos today.
  • The photos showing in my OneDrive App on the phone and the photos in OneDrive on my PC don't look exactly the same. It looks like the dates haven't changed on the OneDrive/Pictures/Camera Roll folder.
    • However, this folder hasn't synched since March 2026
  • The photos in my OneDrive/Pictures/Samsung Gallery/DCIM folder look to have the correct date and contain photos since March, but there is at least one recent photo that I can see on my phone's Gallery, that doesn't show here
  • Where are my photos supposed to end up in my OneDrive on my PC when they are synced? Camera Roll or DCIM folder? How can I confirm everything is there?
  • How to resolve the dates changes issue?

Thanks.

Microsoft 365 and Office | OneDrive | For home | Android
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  1. Hendrix-V 18,525 Reputation points Microsoft External Staff Moderator
    2026-09-10T03:30:42.3166667+00:00

    Hi Carolyn Peters,

    Thank you for providing the details. Based on what you've described, it sounds like the migration from Samsung Gallery Sync to OneDrive backup completed, but there are some differences in how photos and folders are displayed after the transition.

    A few points may help clarify what you're seeing:

    • The Date Created or Date Modified values in OneDrive can reflect when the file was uploaded or synchronized. The original photo capture date is typically stored in the photo's metadata (Date Taken) and is usually preserved.
    • With the move to OneDrive backup, photos may be stored in folders such as Pictures\Samsung Gallery\DCIM rather than the older Camera Roll location. This can make it appear as though files have been moved or duplicated.
    • The OneDrive mobile app and OneDrive folders on a PC may not always display content in exactly the same way, especially if synchronization is still completing or if different folders are being viewed.

    To help verify that all photos were successfully backed up:

    1. Sign in to OneDrive on the web and compare the total number of photos with the Samsung Gallery on your phone.
    2. Check a few photos and confirm that the Date Taken information matches when the photo was originally captured.
    3. Search OneDrive for the photo that appears to be missing by filename or by date taken.
    4. Ensure OneDrive sync is fully completed and shows no pending uploads.

    If the photo still cannot be located after searching OneDrive on the web, please let me know:

    • The approximate date the photo was taken.
    • Whether it was stored in the Camera folder or another album on the phone.
    • Whether the photo exists locally on the device but nowhere in OneDrive.

    That information can help narrow down where the file may be stored. I hope this helps clarify the folder and date changes you're seeing, and I look forward to your update.

    Let me know if you need further assistance, feel free to ask me by clicking "Add Comment" or "Add Answer" if you cannot add comment so your response will be visible. Thanks for your effort.

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