hotmail.com email issue

Try these steps on the Samsung phone:

1. Check whether Outlook.com is having an outage. If the service is down, the phone app will not sync.
2. If the Hotmail account worked before and stopped syncing, remove the phone partnership from the mailbox:
   • In Outlook.com, go to Settings > General > Mobile devices.
   • Select the Samsung device and delete the device partnership.
   • Select Save.
   • Power off the phone completely, restart it, and sync again.
3. If the account was added as IMAP or POP, only email syncs. Calendar and contacts will not sync. To sync mail, calendar, and contacts, add the account as Microsoft Exchange ActiveSync instead.
4. If using the Samsung Email app and setup is failing, add the account manually:
   • Open Samsung Email > Settings > Add Account.
   • Enter the full Hotmail address and password.
   • Tap Manual Setup > Microsoft Exchange ActiveSync.
   • Use these settings:
     • Domain\Username: full Hotmail address
     • Exchange Server: eas.outlook.com
     • Port: 443 or 993
     • Security type: SSL/TLS
   • For outgoing mail:
     • SMTP Server: smtp-mail.outlook.com
     • Security Type: TLS
     • Port Number: 587
5. If the account is in the Gmail app and setup shows a security error, close the Gmail app and go through the setup again.
6. If mail is not working on any device, check these common Outlook.com causes:
   • The password was changed and needs to be updated on the phone.
   • The account may be temporarily blocked because of unusual sign-in activity.
   • If cloud storage is full, Outlook.com cannot send or receive email.
7. If the issue is only in Outlook for Android, open an in-app support ticket from Outlook mobile and select Contact Support.

• Set up email in the Outlook for Android app
• Set up email in Android email app
• Troubleshoot Outlook mobile issues
• Fix email sync issues by removing a device from your Outlook mailbox
• Can't send or receive email in Outlook.com