In Outlook DESKTOP version my recent emails recieved today disapear form inbox folder if I switch folders

Question

In Outlook DESKTOP version my recent emails recieved today disapear form inbox folder if I switch folders

Tony Mitchell 0

Just recntly my emails that I have received today in outlook Desktop i can see them and read them and reply to them, but if i switch to a differnt folder in my Outlook, say selecting the send folder, then my emails that i have recieved today disapear from my Inbox. I have to close Outlook and re-start to get them to appear fro today.

Please help

Ivory 1,155 Reputation points Independent Advisor

2026-09-10T17:27:55.88+00:00

Hi Tony,

Have you had a chance to review the information provided? Any updates would be greatly appreciated.
Tony Mitchell 0 Reputation points

2026-09-10T17:33:57.0933333+00:00

Ivory, I looked into what was suggested but could not find anything. Today everything seems to be working as normal. I don't know what was going on yesterday but it is working now.
Ivory 1,155 Reputation points Independent Advisor

2026-09-10T20:39:14.39+00:00

Hi Tony,

Thanks for the update. I’m glad to hear that everything is working normally today.

It sounds like yesterday may have been an intermittent issue. Since everything is working now, you can monitor it for the time being. If the issue comes back, please let me know and we can investigate further from there.

1 answer

Your answer

Ivory 1,155 Reputation points Independent Advisor

2026-09-10T17:27:55.88+00:00

Hi Tony,

Have you had a chance to review the information provided? Any updates would be greatly appreciated.
Tony Mitchell 0 Reputation points

2026-09-10T17:33:57.0933333+00:00

Ivory, I looked into what was suggested but could not find anything. Today everything seems to be working as normal. I don't know what was going on yesterday but it is working now.
Ivory 1,155 Reputation points Independent Advisor

2026-09-10T20:39:14.39+00:00

Hi Tony,

Thanks for the update. I’m glad to hear that everything is working normally today.

It sounds like yesterday may have been an intermittent issue. Since everything is working now, you can monitor it for the time being. If the issue comes back, please let me know and we can investigate further from there.

Answer 1

Hi Tony,

If you go to Outlook on the web and you can find your emails, then you've encountered a view fresh glitch.

You can try the following steps to troubleshoot the issue"

Rule out a Focused Inbox split: Check if there's an "Other" tab next to "Focused" at the top of the inbox. If today's mail is landing in "Other," it can look like it vanished when you're viewing "Focused." If your Focused Inbox disappears, please consult this article for solution Focused Inbox disappears when you switch folders in Outlook
Clear the view filter: Go to View > View Settings, choose Reset View (or View > Reset View on the ribbon) to restore the default layout. For more information, please visit Items disappear or are not visible in an Outlook folder - Outlook | Microsoft Learn
Force a manual resync: Click the Inbox, then press F9 to force it to resync with the server, or go to Send/Receive > Update Folder and Send/Receive All Folders. For reference: Sync to manually check for new mail and to send messages in Outlook | Microsoft Support
Test in Safe Mode: Close Outlook, then run outlook.exe /safe from the Run dialog (Win+R). If the problem doesn't happen in Safe Mode, a COM add-in is interfering with the view refresh, disable add-ins one by one under File > Options > Add-ins to find the culprit.
Repair Office or recreate the profile: If none of the above helps, repair the Office install (Control Panel > Programs > Microsoft 365 > Change > Quick Repair), or create a new Outlook profile (Control Panel > Mail > Show Profiles > Add) and set it as default.

I hope this provides enough clarity and helps you stay inform with your current situation.

Thank you for your patience and your understanding. If you have any questions or need further assistance, please feel free to share them in the comments on this post so I can continue to support you.

If the answer is helpful, please click 'Yes' and kindly upvote it.

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