Outlook profile picture isn't showing to other recipients

Helmi 0 Reputation points
2026-09-09T15:33:57.4033333+00:00

Hi there,

I have an Outlook professional email for my business, when I send an email to any other Gmail user, they can't see my profile picture and the logo in my signature,

This makes my emails look unprofessional especially when I reach out to potential customers, I need help fixing this, otherwise, I'll have no choice to switch to another platform which makes my picture display,

Thank you in advance!

I've also seen this tutorial https://learn.microsoft.com/en-us/answers/questions/4686464/outlook-profile-picture-isnt-showing-to-other-reci but the still same issue

Outlook | Web | Outlook on the web for business | Email
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  1. Chris-D 1,180 Reputation points Independent Advisor
    2026-09-09T15:56:32.13+00:00

    Hi Helmi,

    Thank you for reaching out regarding the issue with your profile picture and business logo not displaying for Gmail recipients.

    To assist you more effectively, could you please provide the following additional information?

    1. Are you using a Microsoft personal account (Outlook.com/Hotmail), or a work/school account provided by an organization (Microsoft 365/Exchange)?  
    2. Does this issue occur with all Gmail recipients or only specific recipients?
    3. For the logo in your signature, does it appear as a broken image, remain completely blank, or display only after the recipient selects Display images in Gmail?
    4. Was the logo uploaded directly when creating the signature in Outlook on the web, or was the signature copied from a website, another email, or a third-party signature tool?
    5. If possible, could you share a screenshot showing how the email appears on the Gmail recipient’s side? Please remove or hide any personal or sensitive information before sharing it.

    Please feel free to share the information in the comment below. Once I have it, I'll be better positioned to guide you through the next steps. 

    I look forward to hearing your thoughts. 

    Note: Follow the steps in the forum documentation to enable email notifications if you want to receive email notifications related to this topic.     

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