One Drive Storage Entitlement/Quota Mismatch

Question

One Drive Storage Entitlement/Quota Mismatch

Obed Ceballos 0

My Microsoft 365 Premium subscription is active on ******@yahoo.com and my Microsoft account dashboard correctly shows 466.4 GB used of 1 TB. However, OneDrive is applying a 5 GB quota to the same account and says I am 461.4 GB over the limit and that my files will be erased. Please correct/reset the OneDrive storage entitlement for my Microsoft account. I do not need additional storage; my existing 1 TB Microsoft 365 Premium entitlement is not being applied correctly.

0 comments

1 answer

Your answer

Answer 1

John Jefferson Doyon 86,990 Independent Advisor

Hi, @Obed Ceballos

If Microsoft 365 Premium is active on the same account, OneDrive should show the included 1 TB storage.

Please check:

To help narrow this down:

Does the OneDrive storage page also show only 5 GB?
Does Services & subscriptions show Microsoft 365 Premium as active?
Was the subscription recently renewed or changed?

If Premium shows as active but OneDrive still shows only 5 GB, this may be an account storage entitlement issue rather than a problem with the OneDrive app.

Click "Add comment" to let me know.

Thanks!

Obed Ceballos 0 Reputation points

2026-09-09T15:22:27.6033333+00:00
No, the OneDrive storage page shows 1 TB.

Yes, Microsoft 365 Premium shows active.

The subscription was reneved a few months ago after a brief lapse in service.

I believe this is a account storage entitlement issue and not an issue with the app. How do i resolve this?
John Jefferson Doyon 86,990 Reputation points Independent Advisor

2026-09-09T16:16:51.4933333+00:00
Thanks,

Since the OneDrive storage page shows 1 TB and Microsoft 365 Premium is active, the storage entitlement is already applied correctly.

The 5 GB warning is likely coming from the OneDrive app or another signed-in account.

To help narrow this down:

Where exactly do you see the 5 GB warning?

If it is in the OneDrive app, click the OneDrive cloud icon > Settings > Account. Does it show the same @yahoo.com account?

Is another Microsoft account also signed in to OneDrive on that device?

If the correct account is already signed in, try unlinking and signing back in:

OneDrive cloud icon > Settings > Account > Unlink this PC

Then sign back in with the same @yahoo.com account.

Click "Add comment" to let me know.

Thanks!