See when and where you've used your account? Different countries/device/platform

Bruce Leavitt 20 Reputation points
2026-09-09T06:10:47.0366667+00:00

I had an Asian language under my picture in outlook, although everything else was English with no problems. Took me forever to find out how to fix it, even looking at self help and it was set at English. What they don't tell you is to right click on the bar then go to settings. Though you still had to figure out how to find the English. It was the only place. So, in doing so I got into the account settings where it gives you more information, I never keep my devices synced if that makes a difference. I use my Android phone a lot more now in checking my email because that is where I saw this problem. It uses google, so in checking where you've used the account it had me all over the place, from Venezuela to Singapore and a few other places. Would this be because, the android signing into a few different places? I don't recall ever getting emails with unusual activity detected?

I don't really want to click, "this wasn't me" because I don't know. If I click it, I assume MS will block it? And getting hold of someone to fix it, I imagine is impossible? It gives me the correct email address. Thanks

Outlook | Web | Outlook.com | Account management, security, and privacy
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Vikki-T 9,685 Reputation points Microsoft External Staff Moderator
2026-09-09T10:45:32.4+00:00

Hi Bruce Leavitt,

I understand why seeing sign-in locations ranging from Venezuela to Singapore would be concerning.

The location shown on the Microsoft account Recent activity page is estimated from the IP address and may not reflect your actual physical location. This is especially common with mobile networks, VPNs, or Internet providers that route traffic through servers in other regions. Therefore, the location alone may not be enough to determine whether someone else accessed the account.

Please expand each unfamiliar activity and compare the date and time, sign-in status, device or operating system, browser or app, and IP address with how you normally access Outlook on your Android phone.

If the other details match your activity, the different location may simply be caused by network routing. However, if you do not recognize the device, app, time, or a successful sign-in, select This wasn’t me. This does not automatically mean that Microsoft will permanently block your account. Microsoft will guide you through securing it, which may include changing your password and reviewing your security information.

You can review the details directly from the Microsoft account Recent activity page. I would also recommend enabling two-step verification from the Microsoft account Security page if it is not already enabled.

Regarding the unexpected language under your Outlook profile picture, it may have been a separate display or language-setting issue. However, if the language changed without any action from you, please also check whether the Recent activity page shows any profile changes you do not recognize.

Could you confirm whether the unfamiliar entries are listed as Successful sign-in, and whether their device or app details match your Android phone? Please do not post the full IP addresses or other sensitive account information publicly. Thank you so much for your understanding.     

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  1. Bruce Leavitt 20 Reputation points
    2026-09-10T20:54:01.2866667+00:00

    Thank you. I think I understand pretty much, though with different IP addresses and different countries it can be pretty confusing as to whether it really was my android. I had been the first time MS has sent me warnings. Though as I said, I think thinks are good. I have had accts with MS for over 34 years and only trouble is one acct I lost some emails when they transferred about 34 years ago on another account. Other than trying to remember passwords after they get changed thanks

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