My headphones won't connect to this laptop using bluetooth.

Peter Jeffrey Watts 0 Reputation points
2026-09-09T06:00:00.7333333+00:00

I have a set of headphones that connect correctly to my iPhone and other computer but not this computer. I try to connect using bluetooth. Occassionally, it detects the headphones but then i hear :lost connection. I have updated the laptop to the latest updates and I have tried turning the headphones off and on. On my iPhone, the headphones are HD 350BT. I have tried many times for this laptop. The headphones do work on my large computer.

Windows for home | Windows 11 | Devices and drivers
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  1. Emma1-N 12,030 Reputation points Microsoft External Staff Moderator
    2026-09-11T06:50:15.3566667+00:00

    Welcome Peter Jeffrey Watts,

    Thanks for reaching out to Microsoft Q&A Forum. I understand your HD 350BT headphones can connect to other devices but are unable to maintain a Bluetooth connection with this Windows 11 laptop.

    To understand the situation, could you clarify:

    • What is the laptop make and model?
    • Do other Bluetooth devices connect successfully to this laptop?

    Besides the earlier recommendations, you may find these additional options helpful:

    Option 1: Check Bluetooth power settings

    • Open Device Manager
    • Expand Bluetooth
    • Right-click the Bluetooth adapter and select Properties
    • Under Power Management, clear Allow the computer to turn off this device to save power

    Option 2: Install the latest Bluetooth driver from the laptop manufacturer's support website

    Option 3: Reset the Bluetooth service

    • Press Windows + R, type services.msc, and press Enter
    • Restart Bluetooth Support Service

    Option 4: Test in a clean Bluetooth state

    • Remove the HD 350BT from Bluetooth & devices
    • Turn Bluetooth off and back on
    • Put the headphones into pairing mode and pair them again

    If the answer is helpful, please click "Yes". If you have extra questions about this answer, please click "Comment".   

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.  

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  2. GsN5034 - IA 76,465 Reputation points Independent Advisor
    2026-09-09T06:41:06.52+00:00

    Hello,

    1

    Run the Bluetooth Troubleshooter -

    • Go to Start > Settings > System > Troubleshoot > Other troubleshooters> Bluetooth and select Run.
    • Once the troubleshooter is finished running, restart your computer and pair your headphones again.

    2

    Reinstall the Bluetooth Adapters -

    • Disconnect/remove your HD 350BT. headphones from the Bluetooth devices list on your Windows PC.
    • Then go to Device Manager and expand the Bluetooth section.
    • Right-click your generic Bluetooth driver, such as Realtek (R) or Intel Bluetooth driver, select Uninstall device > Select 'Attempt to remove the driver software for this device' check box, and click Uninstall.
    • Once uninstalled, restart your computer and pair your Bluetooth headphones.
    • Set it as the default audio output device.

    To set it as the default audio output device-

    Go to Start > Settings > System > Sound > Choose where to play sound (Output device).

    See if it is working.

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