UPLOAD BLOCKED

Islam, Md Maruful 0 Reputation points
2026-09-09T04:47:09.5133333+00:00

Problem Statement:

UPLOAD BLOCKED - We ran into a problem with this file and can't save any new changes. Please save a copy to avoid losing your work.

Since:

  • ✅ PowerPoint in the browser shows the latest updates from other users.
  • ❌ PowerPoint desktop app does not show the latest updates.
  • ❌ Desktop app shows UPLOAD BLOCKED.User's image
Microsoft 365 and Office | SharePoint | For business | Windows
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  1. Dora-T 715 Reputation points Independent Advisor
    2026-09-09T05:27:45.2766667+00:00

    Hi @Islam, Md Maruful

    First, I recommend referring to the AI-generated answer, as it provides the recommended troubleshooting steps for the “UPLOAD BLOCKED” issue. 

    I’ve also included screenshots below for your reference. 

    1.Make sure the same account is used in OneDrive and PowerPoint desktop. 

    Please check the signed-in account in both OneDrive and PowerPoint and make sure they are using the same account.  

    User's imageUser's image

    2.Clear the stored OneDrive and Office credentials. 

    Open Credential Manager > Windows Credentials and remove the related OneDrive and MicrosoftOffice credentials. Then restart OneDrive and PowerPoint, sign in again using the same account, and try saving the file to OneDrive again.
    User's image

    3.Unlink and re-link OneDrive. 

    You can refer to the following article for more information and detailed steps: Unlink and re-link OneDrive | Microsoft Support User's image

    4.Install the latest Windows updates.  After installing the available updates, restart the computer and test the file again.  

    For your reference: Install Windows Updates | Microsoft Support 

    I hope this helps. 

    Was this answer helpful?

  2. AI answer

    2026-09-09T04:47:25.5366667+00:00

    This usually occurs when the desktop Microsoft 365 app is signed in with an account that does not have permission to upload to the OneDrive location for the file. That also explains why the browser version can show the latest updates while the desktop app cannot save them.

    Try these fixes in order:

    1. Verify the same account is used in OneDrive and PowerPoint desktop
      1. Select the OneDrive icon in the Windows taskbar notification area.
      2. Go to Help & Settings > Settings.
      3. On the Account tab, note the signed-in account.
      4. In PowerPoint desktop, go to File > Account.
      5. Under Connected Services, remove all accounts except the same account shown in OneDrive.
      6. In the OneDrive icon menu, select Help & Settings > Pause syncing and choose 2 hours, 8 hours, or 24 hours.
      7. Select Help & Settings > Quit OneDrive.
      8. Close PowerPoint and all other Microsoft 365 apps.
      9. Restart OneDrive and PowerPoint, then sign in again with the same account.
      10. Open the file and try saving again.
    2. Clear stored OneDrive and Office credentials
      1. In PowerPoint, go to File > Account.
      2. Under User Information, sign out of all accounts.
      3. Close all Microsoft 365 apps.
      4. Open Start, type credentials, and open Credential Manager.
      5. Select Windows Credentials.
      6. Under Generic Credentials, remove entries related to OneDrive, MicrosoftOffice16, and MicrosoftOffice15.
      7. Restart OneDrive and PowerPoint.
      8. Sign in again using the same account in both.
      9. Try saving the file again.
    3. If the issue continues, unlink and relink OneDrive This can fix OneDrive configuration issues. Use the steps in Unlink and re-link OneDrive, then test saving again.
    4. Install available Windows updates After installing updates, restart PowerPoint and test the save again.

    If work is currently unsaved, use Save a Copy first to avoid losing changes.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

    Was this answer helpful?

    2 people found this answer helpful.

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