Free trial charges

This charge pattern can happen for a few documented reasons:

1. A previously declined charge was charged again.
2. Recurring billing is enabled on a subscription.
3. Another Microsoft account may be using the same card.
4. A cancellation may have happened too close to the billing date. Microsoft states cancellations must be made more than 2 days before the billing date.

Recommended next steps:

1. Check order history and look for multiple purchases with the same amount close together: Review your order history
2. If the charge does not appear in that account’s order history, go to Payment options and select Investigate to search for other accounts using the same card: Go to payment options
3. If this started after a trial, check Services & subscriptions and confirm whether recurring billing is still on or whether the subscription end date is later than expected.
4. If the charge is unrecognized or keeps repeating, use the billing troubleshooter: Start
5. If fraudulent use of the card is suspected, contact the bank or payment provider and report the card as stolen or compromised, not only as a disputed charge, to help prevent more charges.
6. If the issue is still unresolved, contact Microsoft Support: Contact Microsoft Support

Important: repeated chargebacks can be considered misuse or fraud. For a game or app purchase issue, Microsoft recommends contacting support directly instead of repeatedly disputing charges through the bank.

References:

• I've been charged twice
• How to investigate a billing charge from Microsoft
• Unable to cancel your Microsoft subscription
• What is a chargeback?