Free trial charges

jojo guajardo 0 Reputation points
2026-09-08T18:36:50.79+00:00

Yes I have been charged from REVERSAL: MICROSOFT*14 DAY TRI

MICROSOFT.COM WA and it’s happen multiple times and I have had my bank fix but nah they are saying they can’t because of Microsoft? So I would like some help

Microsoft 365 and Office | Subscription, account, billing | Other | Other
0 comments

2 answers

Sort by: Newest
Most helpful Newest Oldest
  1. EmilyS726 264.9K Reputation points Independent Advisor
    2026-09-08T19:09:11.5433333+00:00

    Hello,

    This is a public forum, so for your privacy and security, we can’t help with billing issues here. Also, no one in this forum has access to your account or payment information.

    To get help, open the "Get Help" app on your computer (just search for it in the Start menu). or go to https://support.microsoft.com/contactus, Type "Billing" and press Enter. On the next screen, click "Contact support" at the bottom of the page, then choose "Microsoft 365" > "Manage my subscription". You’ll then see the option to chat with a Microsoft support agent who has access to your account to help review the issue.

    You can reference this detail step by step instruction with screenshots I posted in this thread: https://learn.microsoft.com/en-us/answers/c/2714817

    Was this answer helpful?

    0 comments

  2. AI answer

    2026-09-08T18:37:06.3966667+00:00

    This charge pattern can happen for a few documented reasons:

    1. A previously declined charge was charged again.
    2. Recurring billing is enabled on a subscription.
    3. Another Microsoft account may be using the same card.
    4. A cancellation may have happened too close to the billing date. Microsoft states cancellations must be made more than 2 days before the billing date.

    Recommended next steps:

    1. Check order history and look for multiple purchases with the same amount close together: Review your order history
    2. If the charge does not appear in that account’s order history, go to Payment options and select Investigate to search for other accounts using the same card: Go to payment options
    3. If this started after a trial, check Services & subscriptions and confirm whether recurring billing is still on or whether the subscription end date is later than expected.
    4. If the charge is unrecognized or keeps repeating, use the billing troubleshooter: Start
    5. If fraudulent use of the card is suspected, contact the bank or payment provider and report the card as stolen or compromised, not only as a disputed charge, to help prevent more charges.
    6. If the issue is still unresolved, contact Microsoft Support: Contact Microsoft Support

    Important: repeated chargebacks can be considered misuse or fraud. For a game or app purchase issue, Microsoft recommends contacting support directly instead of repeatedly disputing charges through the bank.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

    Was this answer helpful?

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.