SYSTEM DOES NOT ACCEPT NEW CARD DETAILS

olivier Delage 0 Reputation points
2026-09-08T18:23:41.69+00:00

I NEED TO UPDATE MY CREDIT CARD DETAILS FOR PAYING A SUBSCRIPTION AND THE SYSTEM DOES NOT ACCEPT NEW CARD DETAILS. I ENTERED THE RIGHT INFORMATION CONCERNING THE NEW CARD.

Microsoft 365 and Office | Subscription, account, billing | Other | Other
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  1. EmilyS726 264.9K Reputation points Independent Advisor
    2026-09-08T18:56:11.67+00:00

    Some common causes for this type of behavior -

    1. Your existing subscription was signed up in a different country, compared to the issued country for your new credit card.
    2. Your Microsoft's profile country is not a match with the issued country for your card. Review https://account.live.com > Your info.

    Any chance one of these can be your scenario?

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