Scanner stopped working with update

Debbie Randazzo 0 Reputation points
2026-09-08T16:29:23.0833333+00:00

My Officejet pro 9125e All in One Printer/Scanner is Morpia certified. Why won't my scanner work? I set it up with windows protected print mode as suggested. The printer is working fine.

Windows for business | Windows Client for IT Pros | User experience | Print, fax, and scan
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  1. Scott Nguyen 1,965 Reputation points Independent Advisor
    2026-09-08T17:24:06.92+00:00

    Hello Debbie,

    Windows Protected Print Mode is a new security feature that currently only supports printing, which maybe why your HP OfficeJet's scanner stopped working.

    To get your scanner online again, you should try to disable this mode by going to Settings > Bluetooth & devices > Printers & scanners, scrolling down to Printer preferences, and clicking Turn off next to the Protected Print option. Once disabled, you may need to reinstall your standard HP printer drivers or the HP Smart app to restore full scanning functionality.

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