Just subscribed to office 2024 , cannot save or print excel

Gary Fry 0 Reputation points
2026-09-08T11:42:52.6633333+00:00

I cannot save or print excel sheet, i still have an existing subscription to excel but that is not working and ends 26/9/2026. I have just purchased office2024, but not working ie I cannot save or print excel sheet

Microsoft 365 and Office | Install, redeem, activate | Other | MacOS
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  1. DaveM121 931.8K Reputation points Independent Advisor
    2026-09-08T12:15:22.79+00:00

    There are some problems reported with the Office apps on an apple Mac computer at the moment, this may be caused by the July update.

    At the top left of your Mac desktop, click the Apple icon and select 'About this Mac', what version of MacOS is installed on your computer?

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  2. AI answer

    2026-09-08T11:43:13.3+00:00

    This matches Office running in reduced functionality mode. In that state, Office apps can open and print files, but cannot edit, save, or create new files. On Mac, this can happen when activation or licensing is not correctly recognized.

    Try this in order:

    1. Sign out of Excel, then restart the Mac
      • In the Mac menu bar, open Excel > Sign Out.
      • Restart the Mac.
      • Open Excel again and sign in with the Microsoft account that owns the Office 2024 purchase.
    2. Check that Office 2024 is attached to the correct Microsoft account
      • Sign in to the Microsoft Services & subscriptions page.
      • Confirm that Office Home 2024 appears there.
      • If Excel is signed in with a different account, it may continue showing subscription or purchase prompts.
    3. If Excel was installed from the Mac App Store, remove it and reinstall from the Microsoft account page
      • The accepted guidance in the provided cases is to install Office 2024 from the Microsoft account Install option, not the Mac App Store version.
      • After reinstalling, open Excel and sign in with the same account that owns Office 2024.
    4. Refresh or clear old licensing information if the problem continues
      • On Mac, one accepted resolution is to use About Word/Excel > More Info > Refresh License.
      • If that does not help, use the Office License Removal Tool for Mac, then restart and sign in again.
      • This clears saved activation data on the Mac. It does not remove the purchase, but reactivation is required afterward.
    5. If files are stored in OneDrive, make sure they are available locally
      • One accepted answer notes that files saved with OneDrive or Files on Demand can cause save issues after moving from Microsoft 365 to Office 2024.
      • Download the files from OneDrive to the Mac, or disable Files on Demand so a local copy is kept.
    6. For printing
      • If Excel is activated correctly, printing should be available from File > Print.
      • Excel for Mac supports printing entire sheets, partial sheets, workbooks, and selected tables.

    Important:

    • Starting July 13, 2026, Office on macOS can enter reduced functionality mode if update or activation requirements are not met. In that state, apps may open and print files but not save or create new ones.
    • If the app currently cannot print either, that points to a broader app or installation issue rather than only reduced functionality mode.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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