unable to schedule the email

Vikas Singh 0 Reputation points
2026-09-07T10:23:50.8866667+00:00

Post providing the personal details when moving forward for exam schedule page getting unexpected error since 3 days.

This question is related to the following Learning Module

Microsoft 365 and Office | Subscription, account, billing | Other | Other
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  1. AI answer

    2026-09-07T10:24:10.6433333+00:00

    For an exam scheduling flow that fails after entering personal details and shows "We encountered an unexpected error" for multiple days, use this path:

    1. Start the scheduling flow again from the certification or exam details page and confirm the Learn profile is complete.
    2. Verify the legal name on the Learn profile exactly matches the legal ID. If it does not, the exam cannot be taken.
    3. Retry in an InPrivate/private browser window.
    4. Clear browser cookies, cache, and history.
    5. Temporarily disable browser extensions.
    6. Try a different browser or another system.

    If the error still occurs after those browser checks, the documented guidance is to contact Microsoft Credentials support or post in the Training, Certification, and Program Support Community, because there may be an account-related issue preventing scheduling.

    From the Learn profile, exam appointments can also be rescheduled, canceled, or an online exam can be started there once scheduling succeeds.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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