Microsoft upgrade through Apple

Ted Louis Levy 0 Reputation points
2026-09-07T02:21:08.7633333+00:00

I am paying for Microsoft word through the Apple company. How can I upgrade my current account?

Microsoft 365 and Office | Subscription, account, billing | Other | MacOS
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  1. AI answer

    2026-09-07T02:21:24.45+00:00

    If the subscription was purchased through Apple, the upgrade path depends on where it was bought:

    • If it was bought in the app, manage it in Apple settings: Settings > [name] > iTunes & App Store or iTunes & App Stores > Subscriptions.
    • If it was not bought in the app, manage the Microsoft 365 subscription at account.microsoft.com/services.

    To upgrade from Microsoft 365 Personal to Microsoft 365 Family when the subscription was purchased through the app:

    1. Go to device Settings > [name] > iTunes & App Stores > Subscriptions.
    2. Select Cancel Subscription.
    3. The subscription is not fully cancelled until 15 days after the renewal date.
    4. After that time, go back to Settings > iTunes & App Stores > Subscriptions and purchase Microsoft 365 Family.

    If only an Outlook.com or Hotmail.com account is on the app, the app may also show Settings > Upgrade.

    On Mac, Office apps from the Mac App Store provide the latest Office version, but Word, Excel, and PowerPoint require a Microsoft 365 subscription to activate. If already using Microsoft 365 installed directly from Microsoft, no extra action is needed to get newer app versions because Microsoft AutoUpdate keeps them current.

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  2. Kai-H 26,385 Reputation points Microsoft External Staff Moderator
    2026-09-09T09:36:20.2733333+00:00

    Hi, Ted Louis Levy

    Since Apple collects the payment, Microsoft cannot directly change the billing plan for that subscription. The easiest alternative is to contact Apple Support and ask them to check whether an in-place plan upgrade is available. Apple-billed subscriptions do not always offer the same switching options as subscriptions purchased directly from Microsoft.

    If you decide to purchase a higher plan directly from Microsoft instead, be sure to use the same Microsoft account shown in Word under Word > About Word or the account/profile area. This keeps your documents and Microsoft account connected to the new license.

    Thank you for your patience in reading, I hope this information has been helpful to you. 

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