Download option not showing up in onedrive

Question

Download option not showing up in onedrive

Hossam Saad 20

Download option not showing up in onedrive, when I share folder with individual file using onedrive personal, people cannot download the folder, they need to download individual files one by one

Hossam Saad 20 Reputation points

2026-09-06T18:55:13.41+00:00

when choosing folder in shared view, people cannot see download button

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Hossam Saad 20 Reputation points

2026-09-06T18:55:13.41+00:00

when choosing folder in shared view, people cannot see download button

Answer 1

John Jefferson Doyon 86,980 Independent Advisor

Hi, @Hossam Saad

This is expected if they are trying to download the folder directly from the Shared view. OneDrive does not provide the Download option for folders directly from that view.

Ask them to:

Open the shared folder first.
Once inside the folder, look for Download at the top. They can also select all the files and choose Download. OneDrive should download them together as a ZIP file.

If the Download option is still missing, try going back one level and opening the folder again, or close and reopen the OneDrive browser tab. Microsoft notes that the Download button can sometimes disappear temporarily. https://support.microsoft.com/en-us/onedrive/download-files-and-folders-from-onedrive-or-sharepoint

To help narrow this down:

Are the recipients opening the shared folder through OneDrive.com in a web browser?
After they actually open the folder, is Download still missing?
Which browser are they using?

Click "Add comment" to let me know.

Thanks!

Hossam Saad 20 Reputation points

2026-09-06T19:35:27.55+00:00

That's what people get, if more than one file is selected download button won't show
John Jefferson Doyon 86,980 Reputation points Independent Advisor

2026-09-06T19:42:39.4233333+00:00
Thanks for the screenshot. Is that screenshot from the recipient? I can see the recipient is not signed in to OneDrive.

With OneDrive Personal, this appears to be a current limitation with shared links opened while not signed in. A single file can be downloaded, but selecting multiple files can remove the Download option.

Can you test this:

Have one recipient sign in with a personal Microsoft account.

Reopen the same shared link.

Select two files and check if Download appears.

Also, was the folder shared using Anyone with the link?

If the recipients need to download everything without signing in, one workaround is to ZIP the folder first and share the ZIP file instead.

Thanks!
Hossam Saad 20 Reputation points

2026-09-06T19:58:18.9633333+00:00

When I logged in from another account, the download button show without even selecting anything, thanks, that solved my request
John Jefferson Doyon 86,980 Reputation points Independent Advisor

2026-09-06T20:00:22.51+00:00

Glad to assist!