Nothing working on my new Surface laptop

Dave Barry 0 Reputation points
2026-09-06T16:47:09.91+00:00

None of my applications at loading on my new Surface laptop. I only bought it a week ago. Please assist.

Surface | Surface Laptop | Performance and maintenance

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  1. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2026-09-07T09:59:33.9633333+00:00

    Dave, Is this an ARM based Surface. There's a lot of talk about Outlook and Teams not opening after an update. See https://www.wintips.org/fix-new-outlook-and-teams-not-opening-after-kb5121003-on-arm-pcs/ if this is your issue for a possible work around

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  2. Dave Barry 0 Reputation points
    2026-09-07T05:49:29.6433333+00:00

    The main application is outlook. When I click on it, it doesn’t load and just drops.

    I have restarted many times, all updates are up to date and I have uninstalled and reinstalled.

    I also tried to edit a photo and when I click edit nothing happens, the “blue circle”

    I will run the repair and diagnostic tool

    kit as suggested.

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  3. Ian-T 11,560 Reputation points Microsoft External Staff Moderator
    2026-09-07T03:20:38.11+00:00

    Hello @Dave Barry

    Sorry you’re experiencing this on a laptop that is only a week old. To narrow down the cause, could you please confirm:

    1. Which applications will not open? For example, Settings, Microsoft Store, Edge, or third-party programs.
    2. What happens when you select an app: nothing, a loading screen, an immediate closure, or an error message?
    3. Can you open Settings > Windows Update, and does the laptop otherwise respond normally?

    For now, restart the Surface and install all available Windows updates. If Windows or every application is unresponsive, press and hold the power button for about 20 seconds until the Surface restarts, then run the Surface Repair Tool or Surface Diagnostic Toolkit.

    Because the device is only a week old, if even Settings and the diagnostic tools will not open, contact the retailer or Surface Support about an exchange or warranty service rather than repeatedly resetting it.

    Please feel free to let me know if you need any further assistance. Have a nice day

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