my account got hacked and email got channged how do i get the account back

Adam 0 Reputation points
2026-09-05T15:03:06.5433333+00:00

..................................................................................................................................................................................................................................................................................help please

Windows for home | Windows 11 | Recovery and backup
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  1. John Jefferson Doyon 86,990 Reputation points Independent Advisor
    2026-09-05T16:04:49.6933333+00:00

    Hi, @Adam

    I understand how important your account is to you, so I’m going to be honest. If the email address has been changed and two-factor authentication has been enabled by the hacker, unfortunately, the account may no longer be recoverable.

    Just to confirm:

    If you receive any error messages, such as “account doesn’t exist” or anything else, please let me know.


    Click "Add comment" to let me know.

    Thanks!

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  2. AI answer

    2026-09-05T15:03:22.3433333+00:00

    Use the official hacked-account recovery flow immediately:

    1. Start the Microsoft sign-in helper for hacked accounts: Start. It asks for the account email address or phone number and then shows self-help steps or offers the chance to talk to an agent.
    2. Before changing any password, run a full malware scan on the PC:
      • Open Windows Security
      • Go to Virus and threat protection
      • Select Scan options > Full scan > Scan now
    3. After the scan, try to change or reset the password:
      • If sign-in still works, change the password.
      • If sign-in does not work, use the password reset flow.
    4. If access is restored, review account settings that attackers often change:
      • connected accounts
      • forwarding
      • automatic replies
    5. Check the account’s Recent activity from the Security basics page. If suspicious sign-ins appear, mark them as This wasn't me or Secure your account.
    6. Add another way to sign in or verify identity in Advanced security options so recovery is easier next time.

    Important limits:

    • Support agents and advocates are not allowed to send password reset links or access and change account details.
    • If the account recovery form is needed, the result is sent to the working email address provided, usually within 24 hours.
    • If Microsoft cannot verify ownership, the form can be retried up to two times per day.

    If the account is now blocked because of unusual sign-in activity, use the Sign-in Helper here: Sign-in Helper.


    AI-generated content may be incorrect. Read our transparency notes for more information.

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