Request Refund Due to Being Double Billed for Microsoft 365

Linda Martin 20 Reputation points
2026-09-04T22:57:10.52+00:00

I have been paying monthly for Microsoft 365 Personal for months April 2026 thru August 2026; also was billed for Microsoft 365 Premium from November 2025 through March of 2026.

But throughout those time periods, I had also been a member of Best Buy's subscription to Microsoft 365. I am asking for a refund for the billed and paid amounts of the Personal and Premium - not the subscription I have thru Best Buy.

Microsoft 365 and Office | Subscription, account, billing | For home | Other
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Answer accepted by question author
EmilyS726 264.5K Reputation points Independent Advisor
2026-09-04T23:30:54.8466667+00:00

Are the personal and premium through Microsoft directly? If so, you need to contact billing suppoirt.

Open the "Get Help" app on your computer (just search for it in the Start menu). or go to https://support.microsoft.com/contactus, Type "Billing" and press Enter. On the next screen, click "Contact support" at the bottom of the page, then choose "Microsoft 365" > "Manage my subscription". You’ll then see the option to chat with a Microsoft support agent who has access to your account to help review the issue.

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However, if they were through third party like Best Buy, they need to resolve it.

https://support.microsoft.com/en-us/accounts-billing/subscriptions/manage-your-microsoft-365-subscription-purchased-through-a-third-party

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