Business change of address to new city after Artifact signing approval - required to file for new Validation ID? FAILING WITH NEW INFO!

John Koenen 45 Reputation points
2026-09-04T21:48:12.4266667+00:00

Hello,

I am the global admin for my business' Azure account, and we have recently changed addresses from one city to another in the state of IL.

IL SOS Website has new address for business, as does D-U-N-S website.

I tried to create a new Validation ID request, passed the ID verification from MFA, and received an email saying this failed.

The old certificate still has the old business address on it, which doesn't match new payment method account nor any of the aforementioned websites.

Current certificate is good until 2028, and I'd rather not restart the Smart Screen reputation accrual process - but if this is inevitable in the future, we might as well do it now. Please let me know how to proceed - there is no help documentation on this topic which I find extremely weird.

Artifact Signing
Artifact Signing

A fully managed end-to-end service for digitally signing code, documents, and applications. (formerly Trusted Signing)

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SHOUMIK CHAKRAVARTY 575 Reputation points
2026-09-05T21:04:47.1166667+00:00

The docs do cover this, in the Quickstart. Any change after a validation is created means a new identity validation request, and it affects the certificates tied to it.

For the failure, one line on that page is worth checking:

"Before starting the identity validation process, ensure that all billing account information, including legal name and billing address details, exactly matches the information you intend to appear on your Artifact Signing Public Trust certificate profile."

Your Azure billing account's legal name and address isn't the same thing as the payment method. If the billing account still shows the old city, that's your mismatch.

Also from that section: documents you supply must have been issued within the last 12 months.

On SmartScreen, the FAQ ties reputation to the file hash rather than the certificate, which would mean you keep what you've built up. It doesn't say that outright though, so I wouldn't bank on it.

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  1. kagiyama yutaka 5,330 Reputation points
    2026-09-06T01:18:05.8866667+00:00

    I think Azure only re‑runs validation after the billing page already shows the updated legal name and legal address, and the cert profile uses that same legal info exactly. once both line up on that page, you can start a new validation.

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  2. John Koenen 45 Reputation points
    2026-09-06T02:34:37.72+00:00

    Thanks guys - Billing address in my profile had been updated to the new business address, however the "Ship to" address was still pointing to the old address. I didn't realize I only changed the billing address previously.

    I changed the "Ship to" address, and the identify validation ID process is in a familiar processing state now, and not rejecting.

    I appreciate the help!

    JK

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