Locked One drive documents

Vivian Vega 0 Reputation points
2026-09-04T18:14:39.9833333+00:00

I purchased MS Office from a third party and I was using it and sabe My personal docs in the One Drive, but suddenly I was not able to use it. I need at least to recover My personal data from the OneDrive as I have family pictures and videos very importante there. Could you please help me on that? My other e-mail is ******@gmail.com. Thank you in advance

Microsoft 365 and Office | Install, redeem, activate | Other | Other
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  1. Jonathan Deives 80,855 Reputation points Independent Advisor
    2026-09-04T18:49:01.2366667+00:00

    What exactly happens when you try to access your OneDrive? Is there any error message or notification saying why it is locked?

    Can you sign in normally to your Microsoft account, and is the problem limited to OneDrive?

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  2. Vivian Vega 0 Reputation points
    2026-09-04T18:18:58.2566667+00:00

    My OneDrive is locked. I need to retrieve the pictures and videos that I has there.

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  3. AI answer

    2026-09-04T18:15:04.3566667+00:00

    Try these recovery steps first:

    1. Check whether the files are in Personal Vault. Files stored there do not appear in search results. In OneDrive, select Show Personal Vault items in the recycle bin to unlock it and review the contents.
    2. Make sure the correct Microsoft account is signed in. If files cannot be found, they may be in another OneDrive account. Sign out of OneDrive and sign in again with the other Microsoft account that may have been used when the files were saved. If both personal and work/school accounts were used, also check the Work/school tab.
    3. If using Microsoft 365, try Restore your OneDrive. This can restore the entire OneDrive to a previous point in time.
      • Open the Restore your OneDrive options.
      • Undo actions that occurred on files and folders within the last 30 days.
      Caution: files or folders created after the selected restore point are moved to the OneDrive Recycle Bin, where they can be restored later.
    4. If support is needed:
      • For a personal Microsoft account, use Contact Microsoft Support.
      • On mobile, support can also be contacted from the OneDrive app by opening the app and gently shaking the device.

    Do not post personal contact details in public forums.

    AI-generated content may be incorrect. Read our transparency notes for more information.

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