A Microsoft file hosting and synchronization service.
If the photos were moved into OneDrive, the supported recovery path is to find where they are now and restore them from OneDrive first.
- Sign in to the OneDrive website and search for the missing photos.
- Use Search everything at the top.
- Search by more than filename if needed, such as dates, places, or descriptions.
- Check the Recycle bin on the left side of the OneDrive website.
- If the photos are there, select them and choose Restore.
- Check whether the photos were saved under a different Microsoft account.
- If both personal and work/school accounts exist, sign out and sign in again with the other account.
- Check the local device storage.
- In File Explorer or Finder, search the computer for the photo files.
- Also check the computer Recycle Bin or Trash.
- If many files changed at once, restore the entire OneDrive to an earlier point in time.
- Personal account with Microsoft 365: go to Settings > Options > Restore your OneDrive.
- Work or school account: go to Settings > Restore OneDrive.
- Select a restore date or Custom date and time, then review the activity chart and feed before restoring.
Important: restoring OneDrive can send files or folders created after the restore point date to the OneDrive Recycle Bin.
If the files are not found in OneDrive search, local device search, or the OneDrive Recycle Bin, they usually cannot be retrieved. For work or school accounts, an IT administrator can investigate further if given the file or folder names, approximate last access time, and the device used.
References: