Microsoft customer support on Technical issues

Steve Redgate 0 Reputation points
2026-09-04T09:32:23.57+00:00

I have Microsoft 365 and have used it for many years. However I am now getting a message stating there is an issue providing support to macOS systems and the message has been there now for about 5 weeks.

How can I get to speak to someone to help solve this problem.

They are happy enough to take the money but don't appear to be able to to provide real support.

Does anyone have a number that says hello tells to a help link and then drops off.

Microsoft 365 and Office | Other
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  1. DaveM121 928.6K Reputation points Independent Advisor
    2026-09-04T10:05:21.36+00:00

    There are some widely reported problems with the Office apps on an Apple Mac device at the moment.

    1

    What version of Microsoft Office do you have, is that a subscription to Microsoft 365 or a standalone version of Office like Office 2019, 2021 or 2024.

    2

    At the top left of your Mac desktop, click the Apple icon and select 'About this Mac', what version of MacOS is installed on your computer?

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  2. Bence Weiszmann 1,555 Reputation points
    2026-09-04T09:42:10.0366667+00:00

    Dear @Steve Redgate

    If you have been seeing this message continuously for the past five weeks, I would first check that your Mac is running a supported version of macOS. Microsoft 365 for Mac currently supports the three most recent major macOS versions. If you are already running a supported version, I would recommend contacting Microsoft Support so they can check the subscription and Office installation from their side. You can contact them through the official Contact Microsoft Support page: https://support.microsoft.com/contactus

    Could you let us know which macOS version you are currently running, which Microsoft 365/Office version and subscription you are using, and the exact wording of the message you are receiving? This information should help determine whether the issue is related to macOS compatibility, licensing, or the Office installation.

    Best regards,
    Bence

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  3. AI answer

    2026-09-04T09:32:38.9033333+00:00

    For Microsoft 365 for home or personal use, direct phone numbers often route through automated systems. The supported path to reach a person is through Contact Microsoft Support or Get Help, where support can offer chat or a call back.

    Recommended steps:

    1. Go to Contact Microsoft Support.
    2. Enter the issue in the search box and select Get Help.
    3. If the suggested articles do not solve it, select Contact Support.
    4. Choose Microsoft 365 and Office as the product.
    5. Choose the category that best matches the issue.
    6. Select either chat with a support agent or request a phone call.

    If using a Microsoft 365 business subscription:

    1. Sign in to the Microsoft 365 admin center at https://admin.cloud.microsoft.
    2. Select Help & support in the bottom-right corner.
    3. Enter the issue details.
    4. If the results do not help, select the Contact Support icon.
    5. Choose phone or email, confirm contact details, and submit the request.

    If the issue is specifically with a Microsoft account sign-in, use the sign-in helper first. Support agents cannot send password reset links or change account details.

    For Office for Mac issues, support and community options are also listed on the Word for Mac support pages, including the Contact Us link for Microsoft 365 home subscribers.

    AI-generated content may be incorrect. Read our transparency notes for more information.

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