Hi, are you trying to scan using a printer connected to your computer? Could you confirm the printer make and model?
Using printer to scan
Can i use the printer I have installed here to scan documents?
Windows for home | Windows 11 | Devices and drivers
2 answers
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Thileep Kumar 4,215 Reputation points Independent Advisor
2026-09-04T08:24:14.03+00:00 -
AI answer
2026-09-04T07:50:41.9033333+00:00 Yes—if the installed device includes scanner hardware and the scanner function is installed in Windows, it can be used to scan documents.
In Windows 11, a printer/scanner can be added from:
- Start > Settings > Bluetooth & devices > Printers & scanners.
- Select Add a printer or scanner and add the device if it appears.
If the device is already installed but scanning is not available, remove and re-add it:
- Go to Start > Settings > Devices > Printers & scanners.
- Select the device and choose Remove device.
- Select Add a printer or scanner or Add device to reinstall it.
If it is a Bluetooth printer or scanner, first make the device discoverable, then add it from Settings > Bluetooth & devices > Printers & scanners.
Windows also supports scanners that are installed with Windows Image Acquisition (WIA) drivers.
References:
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