Headphones connected but no audio output

banthab0mb 0 Reputation points
2026-09-04T03:56:39.75+00:00

When I connect my Soundcore space Q45 bluetooth headphones to my laptop, I am unable to hear any sound. Not even the sounds that they are supposed to make when you press the "test" button. They do however work on my phone. I have tried the troubleshooting steps in this post, which did not work. ASUS Zenbook 14 2024

Windows for home | Windows 11 | Devices and drivers
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banthab0mb 0 Reputation points
2026-09-06T21:12:56.0066667+00:00

I fixed the issue by disabling Intel(R) Smart Sound Technology for Bluetooth(R) Audio and Intel(R) Smart Sound Technology for Bluetooth(R) LE Audio in Device Manager

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  1. olivia parker 85 Reputation points
    2026-09-04T09:33:16.07+00:00

    Check that the Q45 is selected as the laptop’s default output device, not just connected via Bluetooth. Also try removing the headphones from Bluetooth devices, rebooting the laptop, and pairing them again; if that fails, updating or reinstalling the Bluetooth/audio drivers may help.

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  2. Kai-H 26,135 Reputation points Microsoft External Staff Moderator
    2026-09-04T09:28:39.53+00:00

    Hi, banthab0mb

    Since the headphones work with your phone, the hardware is probably fine. Windows may be connecting to the Q45’s hands-free profile instead of its stereo audio profile, or the laptop’s Bluetooth driver may not be handling the connection correctly.

    Here are some suggestions you can try:

    Close Teams, Discord, Zoom, and any browser tabs using the microphone. Go to Settings > System > Sound > Output, then select soundcore Space Q45 Stereo, not Hands-Free AG Audio. Soundcore recommends the Stereo option for normal Windows audio output. View Soundcore’s Q45 PC guidance

    Open Device Manager, expand Bluetooth, right-click the Bluetooth adapter, and choose Uninstall device. Restart the laptop, then remove and pair the Q45 again.

    Install the latest Bluetooth and audio drivers for your exact Zenbook model from MyASUS or the ASUS support website, rather than relying only on Device Manager. View ASUS audio troubleshooting

    Also update the Q45 firmware through the Soundcore mobile app before pairing it again.

    Note: This information is provided as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. Please make sure that you completely understand the risk before retrieving any suggestions from the above link. 

    Thank you for your patience in reading, I hope this information has been helpful to you. 

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