Urgent Assistant Needed: Missing One Drive Shared Files Folder

DMT Accounting 0 Reputation points
2026-09-03T21:56:49.7666667+00:00

Hello Tech Support Team,

We need urgent assistance with our OneDrive shared folders. On August 13 or 14, we downloaded some files to the cloud that were not shared with others in the office. When we attempted to upload those files into the shared folder, all of the other folders disappeared and we can no longer locate them.

We have already tried restoring files through OneDrive, but the missing folders are still not showing up. We need help recovering these folders as soon as possible.

Please contact us at your earliest convenience.

Email:[Moderator note: Personally Identifiable Information removed] Telephone: [Moderator note: Personally Identifiable Information removed]

Thank you,

[Moderator note: Personally Identifiable Information removed]

 

Microsoft 365 and Office | OneDrive | For business | Other
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  1. AI answer

    2026-09-03T21:57:03.51+00:00

    For OneDrive for Business shared folders, the supported recovery path is:

    1. Search on the OneDrive website first. Use Search everything and try file names, descriptions, dates, and folder names.
    2. Check the OneDrive Recycle bin on the left side of the OneDrive website. If the missing folders appear there, select them and choose Restore.
    3. Check local storage on the affected PC:
      • Use File Explorer to search for the missing files or folders.
      • Check the Windows Recycle Bin.
    4. If the files were deleted from the cloud, they will not appear in the computer Recycle Bin. In that case, recovery must come from the OneDrive or SharePoint web recycle bin.
    5. If the missing content was in a shared folder that someone else deleted, that shared folder cannot be restored by the recipient.
    6. If the files are not found in search or in the OneDrive Recycle bin, they usually cannot be retrieved through self-service. For work or school accounts, the next step is to contact the organization’s IT helpdesk, service desk, or admin.
    7. The IT admin should gather:
      • Names of the missing files or folders
      • Approximate last access time
      • Which device was used
    8. If the organization supports it, the entire OneDrive can be restored to a previous point in time from the OneDrive website by selecting Options > Restore your OneDrive. This can undo actions on files and folders from the last 30 days.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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  2. DMT Accounting 0 Reputation points
    2026-09-03T22:00:39.6366667+00:00

    We have tried everything possible we just need some with tech support (with a live person) to call us at [Moderator note: Personally Identifiable Information removed].

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  3. Hendrix 990 Reputation points Independent Advisor
    2026-09-03T22:44:21.8633333+00:00

    Hi,

    Thank you for reaching out, and I'm very sorry that you're experiencing this situation. I truly understand how frustrating and angering it is when you suddenly lose your important files.

    Since you have checked your entire OneDrive and cannot find any recoverable files, the best next step I would recommend is to immediately contact your company's IT department and ask for their help. The Microsoft 365 administrator can help you check the second-stage Recycle Bin for your OneDrive site. Files removed from the first-stage Recycle Bin may still be available there, but users may not have permission to see or restore them.

    Also, your administrator can help check the audit logs for folder movement, synchronization activity, or unauthorized access, and then help you preserve and restore all recoverable items before the retention period expires.

    In case you do not know who your IT admin is, kindly refer to this article: How do I find my Microsoft 365 admin? - Microsoft Support

    I hope this helps point you in the right direction. If you have any updates or additional questions, feel free to reply back and I'll do my best to assist further.

    Hope you're able to get all of your files recovered soon. 

    Note: Please follow the steps in the forum documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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