Microsoft 365 subscription

Microsoft 365 subscriptions include the ability to contact support by chat or phone at no extra cost during the subscription term.

To speak with support about a Microsoft 365 subscription:

1. Go to Contact Microsoft Support.
2. Enter the problem and select Get Help.
3. If more help is needed, select Contact Support.
4. Under Products and services, choose Microsoft 365 and Office.
5. Under Category, choose Manage my Subscription.
6. Choose the available support option, such as chat in a web browser. If phone support is offered, a callback option may be available.

If the subscription was purchased through a mobile app, it must be managed through the app store account:

• iPhone/iPad: Apple ID settings
• Android: Google Play

If the subscription was purchased from a third-party retailer, billing changes and cancellation may need to be handled through that retailer.

To check where the subscription was purchased:

1. Go to the Services & subscriptions page.
2. Sign in with the Microsoft account associated with the subscription.
3. Select Manage. If it was purchased through Microsoft, subscription management options appear there. Otherwise, management is redirected to the third-party retailer.

References:

• Changes to Microsoft 365 email features and storage
• How to renew your Microsoft 365 subscription
• Manage my Microsoft 365 subscription
• How can I open a live chat or speak with someone in customer care or support? - Microsoft Q&A