Update password fails dude to no code sent, been a problem for months and still not fixed! How dozy and unsecure has Microsoft become

Andy Lloyd 0 Reputation points
2026-09-03T17:48:18.66+00:00

Your update password does not work as it fails to send the code to the alternative registered email address! The is has caused me so many problems as I was locked out of my Windows 11 installation, no code was sent each time to gain access to the operating system.

I got fed up and installed Windows 10 and I am trying to update my password on my years old Microsoft account as my Spotify has been hacked so I am updating my password. Yet again no verification code was sent to my alternative email address!

I am a programmer and a web designer and I can tell you Microsoft, you are really bad at coding when your team cannot even get a simple forgot/update password script to work. It's pathetic in all honesty

Microsoft 365 and Office | Other
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  1. Xavier-D 12,515 Reputation points Microsoft External Staff Moderator
    2026-09-04T01:15:03.3866667+00:00

    Hello Andy Lloyd

    I understand that you have already checked the correct mailbox and Junk folder.

    Since the verification code has repeatedly failed to arrive, there are no further community troubleshooting steps we can provide without repeating what you have already tried.

    Please note that this is a user-to-user support forum. Moderators and contributors, including external Microsoft employees, cannot directly interfere with Microsoft product features or access back-end systems. Our role is limited to providing technical guidance on reported incidents, requests, or ideas.

    Since this may require investigation from Microsoft’s side, please contact Microsoft Support:

    1. Open Contact Microsoft Support.
    2. In the box below We’re here to help, type Microsoft 365, select Get Help, and then select Contact Support.
    3. Sign in to your Microsoft account when prompted.
    4. Under Products & Services, select Microsoft 365 and Office. Choose Technical Support as the category and then confirm.
    5. Select Chat with a support agent in your web browser if that option is available.

    When contacting support, provide the approximate date and time of a recent failed code request and the email provider involved. Please do not post your email address, verification information, or other personal details publicly.

    I hope the support team can help investigate why the verification codes are not reaching your registered email address.

    Have a nice day.

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  2. Andy Lloyd 0 Reputation points
    2026-09-03T17:50:41.8466667+00:00

    Nope it's a problem on Microsofts end where the code is not being sent. Am not stupid I looked in the junk folder

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